Benefits

• Hybrid work model - WFH 3 days per week
• Work in a Super positive and inclusive team culture
• Be a part of a global organisation with a strong local presence
• Incentive programs and competitions
• Wellbeing programs with access to meditation and mindfulness
• Enjoy a day off for Cultural Awareness to celebrate what matters to you
• Access to development programs & LinkedIn learning courses as well as study grants and support for higher education

The Company

This global organisation partners with leading brands across the retail, finance, and insurance sectors to deliver trusted customer solutions. With a strong focus on innovation and service, they specialise in risk management and are committed to creating a workplace where people thrive.

The Position

Reporting to the Business Services Team. You'll deliver high quality service to retail partners across phone, email, and digital channels.

• Provide exceptional service to clients and customers across multiple communication channels
• Resolve enquiries efficiently while keeping all stakeholders informed
• Manage a variety of service-based products and ensure accurate documentation
• Work closely with internal teams to deliver seamless service experiences
• Handle complaints and escalate issues as needed, aiming for positive outcomes
• Adhere to quality, compliance, and privacy standards in all tasks
• Identify and contribute to process improvements that enhance service delivery

The Candidate

The successful applicant will have previous experience in a customer service, call centre, or claims environment and will possess the following skills:

• Strong verbal and written communication
• Proficiency in Microsoft Office Suite
• Excellent problem-solving skills and a proactive approach to tasks
• High attention to detail and a strong sense of ownership
• Ability to work independently and as part of a collaborative team

If you possess the above skills and experience, please apply now, or contact Terri Coombes on 03 9088 2279 for a confidential discussion.