We’re partnering with a standout business that genuinely puts its customers and team first. This is a perfect opportunity for a confident, solutions-focused Customer Service Representative to step into a role where your communication skills and people-first mindset are truly valued.

If you're someone who thrives in a fast-paced, team-driven environment and takes pride in delivering exceptional service keep reading.
What you’ll be doing day-to-day:

• Handling inbound enquiries via phone and email with professionalism and care
• Providing timely solutions, product information and troubleshooting support
• Logging all customer interactions in CRM systems accurately
• Collaborating with internal departments to resolve more complex issues
• Representing the brand with warmth, empathy and a can-do attitude

What you’ll bring to the table:

• Prior experience in customer service, contact centres or similar client-facing roles
• Strong communication skills – clear, friendly and confident
• A calm, solutions-oriented approach to challenges
• Tech-savviness with CRM systems or quick learner attitude
• Reliability, accountability, and a positive, team-first mindset

What’s on offer:

• A people-focused business with real career progression pathways
• Supportive, close-knit team with excellent training and leadership
• Hybrid working available after training period
• Beautiful Melbourne office
• Competitive salary and job stability

Whether you're looking to build your long-term career in customer experience or simply want to work in a business that values your contribution — this is your chance to shine.