Our participants, Our people, Our purpose

Currently, there are around 4.3 million Australians with a disability. The National Disability Insurance Agency (NDIA) implements the National Disability Insurance Scheme (NDIS), which is one of the biggest social reforms in the country since Medicare. As an Agency, we support more than 600,000 participants with a significant and permanent disability, and the families and carers of those living with disability. For many Australians, this will be the first time they receive the disability support they need. The NDIA is designed to enhance the quality of life and increase economic and social participation for people with disability and will mean a peace of mind for every Australian.

A new role awaits

The Chief Information Officer Division has multiple APS5 vacancies across branches.

The Agency ICT Services Branch is a vital part of the Technology Services Division, operating with the Integrity Transformation and Technology Services Group of the National Disability Insurance Agency (NDIA). The branch is responsible for the delivery, management and operation of key enterprise technology products and services that support every area of the NDIA.

The Agency ICT Services Branch is committed enabling the delivery of a world class NDIS by providing high-quality, accessible and innovative technology solutions. We are committed to empowering NDIA staff with leading-edge tools and foster a culture of growth and learning within our branch

As part of the application process, candidates will be asked to select their preferred role from the options outlined below:

APS5 Service Reliability Analyst

The Agency ICT Services Branch supports all ICT systems and infrastructure. The branch provides support ICT services to Agency Staff and Partners. This includes the design, build, and maintenance of ICT applications, infrastructure, and hardware.
Responsibilities of the role include but are not limited to:

• Overseeing reliability issues impacting ICT applications and services.
• Enhancing and refining ICT monitoring including security events.
• Developing and maintaining automated alert escalations.
• Developing and maintaining automated incident remediations.

Location: Deakin, Midland

APS5 Site Technology Officer

The Site Technology and Networks Section sits within the Agency ICT Services Branch and provide all technology solutions to our offices around the country.

Responsibilities of the role include but are not limited to:

• Working as an onsite liaison for senior technical staff, vendors, and end users.
• Supporting the Agency’s video conferencing and audio-visual technologies including configuration, acoustic testing, and training for end users.
• Providing support for physical network services onsite, including hardware installation and removal, patching and break fix troubleshooting.
• Using tools such as drills for the installation and removal of hardware and potentially working with heavy and awkward objects such as visual displays.
• Providing support on the M365 platform.

Location: NSW

APS5 Platform Engineer

• Manage, maintain, and troubleshoot servers, networks, and storage systems associated with our data science platform cloud and on-premises solutions.
• Implement and support cloud infrastructure (AWS, Azure) to enhance system reliability.
• Work with data science teams to ensure seamless integration of analytical applications and infrastructure.
• Monitor and optimize system performance, identifying and resolving bottlenecks.
• Technical Skills as detailed in the candidate pack

Location: National

Enough about us, let’s talk about you

You will excel at providing IT support services to stakeholders with the knowledge you are enhancing outcomes for our participants.

Service Reliability Analyst
Our ideal candidate will be confident to identify trends, patterns and anomalies. They will have the ability to solve problems and work as part of a fast-paced collaborative team. We are looking for someone with effective communication skills, both written and verbal who is capable of working directly with technical support areas to resolve reliability issues. Attention to detail will be important in monitoring services and responding to alerts and experience with monitoring tools such as Splunk and Dynatrace is desired.

APS5 Site Technology Officer
What we’re looking for in our ideal candidate is expertise in managing video conferencing and audio-visual technologies, including configuration and acoustic testing. Diagnostics Skills to resolve issues related to physical network services, including hardware installation and troubleshooting. You will have the capability to handle heavy and awkward objects such as visual displays and use tools such as drills for hardware installation. Proficiency in supporting and troubleshooting the Microsoft 365 platform. Certification in a recognised technology industry standard(s)

APS5 Platform Engineer
The APS5 Platform Engineer will be a subject matter expert of design, implementation and compliance of the NDIA cloud infrastructure. You will have the ability to prioritise and take ownership, as well as assist the broader Agency ICT Services Branch. You will be comfortable working collaboratively with both technical and non-technical resources with a high aptitude for learning in a fast-paced environment.
We are looking for someone who has a passion and drive for working in a DevSecOps environment, working with the latest tools and technologies.

Your NDIA Experience

We work as one team. We are accepting, diverse and driven. We take a shared approach to making progress. We welcome and support each other and encourage different ideas, insights and opinions. We empower and enable each other to be our best. We collaborate, connect and work together to create a workplace that makes us proud. And while we're based far and wide across the country, we make sure nobody feels they are out on their own.

• You will work for a socially inclusive and culturally diverse workplace, that is making a meaningful impact to the lives of more than 600,000 Australians.
• Access to higher superannuation and above market leave entitlements
• Competitive remuneration and working conditions that support a positive work life balance
• Access to ongoing professional development and learning

While this role is ideally performed from various NDIA Office locations, remote working arrangements may be considered. We intend to fill this role in an ongoing capacity, however non-ongoing roles up to 12 months with the possibility of extension up to 2 years may be offered. (Tailored pending engagement type)

Successful candidates will be required to undergo a pre-employment National Police History check, Worker Screening check and/or Working with Children Check (where required) and provide evidence of Australian Citizenship.

Applications for this role close on 4th June 2025 at 11:30 PM AEST

If you have any questions, please contact Kylie Parker on email [email protected]

With the exception of personal details, applications can NOT be edited or updated once submitted for consideration. Please make sure you are completely satisfied with your entire application before submitting.

NDIA is committed to supporting an inclusive and diverse workforce and welcomes and encourages applications from People with Disability (PwD), First Nations peoples, LGBTIQA+ people, people from Culturally and Linguistically Diverse backgrounds, Mature age workers, as well as young workers and supporting an inter-generational workforce and supporting gender equity and families. NDIA will provide reasonable adjustments for candidates to participate equitably in the recruitment process and discuss workplace adjustments to fulfil the inherent requirements of the role. If you require an adjustment to be made during the recruitment process (including alternate formats of the application form) or have an enquiry about the support provided, please contact DFP Recruitment on 1300 138 337 [email protected].

RecruitAbility applies to this position: The RecruitAbility scheme supports people with disability applying for jobs in the Australian Public Service (APS) by giving you a better opportunity to put forward your skills and experience during the selection process.

There are certain roles within the National Disability Insurance that may require mandatory vaccination, subject to government order or directive. Evidence may be required prior to commencement.