Type: Full-time

Position Overview:
As a Customer Service Operations team member, you will play a key role in providing top-tier service to our clients, managing their shipping needs, and ensuring the efficient flow of goods through the supply chain. You’ll work closely with both internal teams and external customers and suppliers to maintain strong relationships and resolve any operational challenges that may arise.

Key Responsibilities:

Manage customer inquiries and provide exceptional service in both import and export operations.

Coordinate day-to-day operations of freight forwarding processes, ensuring smooth flow from booking to delivery.

Coordinate shipments, ensuring that all logistics processes run smoothly and efficiently.

Handle customer documentation, including customs clearance, shipping, and delivery.

Assist with the preparation of quotes, invoicing, and other administrative tasks

Ensure timely and accurate communication with customers and internal teams to resolve any issues.

Collaborate with other departments to ensure seamless operations and high-quality customer experiences.

Key Requirements:

1-2 years of experience in a similar freight forwarding or logistics role

Solid understanding of freight forwarding, shipping terms, and processes.

Experience in handling import and export operations, including documentation, customs processes, and international shipping, particularly in Europe and Asia

Basic knowledge of Expedient and/or CargoWise systems in highly regarded

Strong communication and problem-solving skills to address customer concerns effectively

Attention to detail and the ability to work in a fast-paced environment

A customer-focused attitude and a commitment to delivering high-quality service

Bachelor's degree in Business, Logistics, Supply Chain, or a related field

If you are passionate about customer service and have the necessary experience in the freight forwarding industry, we would love to hear from you.

To Apply: Please submit your resume along with a brief cover letter outlining your relevant experience.
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