About us

Watermark Resort, Caloundra. We are a friendly and bubbly group of people who are super welcoming. We love speaking to customers, especially our regular guests. It is always great to see familiar faces and it won't take you long to get to know the rest of the crew. We are looking for someone that will fit right in with our team and have no troubles interacting with guests. This is a job share position with another front office receptionist and with a minimum of 20 hours a week. Must be flexible and able to cover shifts when needed particularly when we are in our peak season. We are open 7 days a week, but no night shift is required so looking for someone who can definitely cover (preferably Thursday Friday and Saturday).

Qualifications & experience

2-3 or more years experience in the accommodation industry/ hospitality industry or office environment.

Knowledge of REI Masters or REI Cloud preferrable, but will be trained.

Have Computer Skills. The ability to use word, excel etc.

Ability to work unsupervised at times and make decisions.

Time management skills.

Must have great customer service skills as this position is a face to face

Excellent communication skills.

Will take initiative and pride in their work.

Tasks & responsibilities

Processing of Bookings.

Arrival & Departures

Phone Enquires and Responding to emails.

Multi task

Basic Cleaning Duties when required.

Communicating with housekeeping and maintenance.

Taking Deposits and Payments.

Checking and responding to Third Party messages.

Daily Reports.

Be flexible in terms of your availability. Must be available for a minimum of 20 hours per work, with weekend and public holiday work. Must be available over school holiday periods.