About Us:
Quest Woolloongabba is part of Quest Apartment Hotels, the largest and fastest-growing serviced apartment brand in Australasia. With a network of over 170 franchised properties across Australia, New Zealand, and Fiji, Quest has been a leader in providing accommodation solutions for the extended-stay corporate traveler for over 30 years. Known for its strong relationships with Australia’s top 500 companies, Quest is poised for continued growth, backed by a joint venture with the global hotel group, The Ascott Limited.

At Quest Woolloongabba, we strive to make every stay feel like home. Our apartment-style accommodations offer full kitchens, laundry facilities, and spacious living areas, catering to both corporate and leisure travelers who value comfort and convenience. We pride ourselves on delivering exceptional service and memorable experiences, with a team dedicated to creating a warm, welcoming environment for all guests.

Position Overview:
We are seeking both full-time and casual Front Office Receptionists to join our team at Quest Woolloongabba. In this role, you’ll be the face of the hotel, ensuring every guest enjoys an exceptional experience from check-in to check-out. Responsibilities include handling reservations, managing front office duties, processing payments, and responding to guest inquiries with a friendly and proactive approach.

Responsibilities:

Welcome guests warmly upon arrival and ensure a smooth check-in process

Assist with guest inquiries, providing information on hotel services, amenities, and local attractions

Handle reservations, check-outs, and payment processing efficiently and accurately

Update records in the hotel’s reservation system as needed

Respond promptly to guest requests, resolving issues to ensure satisfaction

Manage room allocations, rooming lists, and booking charts

Coordinate room service and manage orders with local restaurant partners

Collaborate with other departments to ensure seamless operations

Adhere to hotel policies and procedures while delivering excellent service

Manage opening and closing procedures (AM and PM shifts)

Requirements:

Previous experience in hospitality, tourism, or customer service is essential

Completion or ongoing study of a Hotel or Tourism degree/diploma is advantageous

Proven experience in a role requiring responsibility and attention to detail

Strong communication and interpersonal skills, with a guest-focused attitude

Proficiency with reservation or booking systems and computer applications

Ability to multitask effectively in a fast-paced environment

Flexibility to work shifts, including evenings, weekends, and public holidays

A positive attitude and commitment to delivering outstanding service

Must be available to work a range of shifts Monday to Friday, weekends, and public holidays

General shift times are from 7 am - 3 pm and from 2 pm - 10 pm

Benefits:

Competitive hourly rate, with additional penalties for weekends and public holidays

Opportunities for professional growth and career development

Employee discounts on stays at Quest Hotels nationwide

A supportive and inclusive work culture

If you are enthusiastic about hospitality and dedicated to delivering memorable guest experiences, we would love to hear from you. Apply now to join our team at Quest Woolloongabba and be part of an environment that values exceptional service and teamwork.

To Apply:
Please submit your resume and cover letter outlining your relevant experience and interest in the Guest Services Agent position at Quest Woolloongabba.