Employment Term: Full time, contract until 28th June 2026

Location: Based at Auchenflower, Brisbane

Remuneration: $85,114.93 + 12% super + NFP salary packaging

Make a meaningful difference with UnitingCare

At UnitingCare we are leaders in crisis response, the protection of vulnerable people and children, financial resilience and family wellbeing. Our FaDS (Family and Disability Services) team work passionately across Queensland to make a meaningful difference in people’s lives.

As a Case Worker you’ll be encouraged to grow, develop and feel empowered to make the everyday easier for the people we care so passionately about. Let’s make a meaningful difference, together!

Your part in our UnitingCare team

We are currently seeking to appoint a Case Worker to work as a part of The Gardens Supported Accommodation Program. Our Case Workers support families experiencing or at risk of homelessness with housing case management whilst they are in short-term accommodation.

As part of this role, you will:

Deliver rapid and coordinated assistance to people in critical need of housing and/or support through triage, assessment, case planning and crisis intervention.

Respond and action referrals identified during case management with families.

Adhere to program guidelines regarding the appropriate use of allocated funds.

Undertake administrative duties related to the operation of the program, including maintaining clear, concise and accurate records within the appropriate timeframes.

Identify and inform line management of current or potential risks that may impact on service delivery and the safety of clients and staff.

Positively represent the organisation when engaging with all stakeholders.

Undertake other duties as and when required within the scope and capabilities of the role.

What makes a difference for us?

You must have excellent verbal communication skills that enable you to assess needs accurately and extensively as well as transferable written communication skills to record assessments on the database.

Ability to actively engage with people who have a range of needs and to respect the cultures of all people you support and work alongside.

You must have a tertiary qualification (Diploma minimum) in human services, community services, youth services or related field.

Ability to work collaboratively as part of a team as well as responsibly within an autonomous setting.

Demonstrated competence with technology, particularly Microsoft Office and tools for data entry.

In addition to the above you will also be required to have:

Working with Children Check (Blue Card)

Current Open Drivers Licence.

We are assessing applications and holding interviews as applications are received, so we encourage you to apply without delay.

What makes a difference for you?

Flexible work arrangements to support work-life balance

NFP Salary Packaging: Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum. To learn more about this benefit watch the video via the following link: Salary Packaging Explained

A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs

12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme

Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events

Career development opportunities to challenge yourself, grow and make a meaningful difference

A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others

We’d love you to be part of our UnitingCare family

Joining our FaDS, team, you’ll also be welcomed as part of the UnitingCare family. The second-largest Queensland employer, we’re a proud not-for-profit with more than 16,500 staff and 9,000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital, and have been leading by example for more than 100 years.

Child safe, Child friendly

UnitingCare is committed to being a Child Safe, Child Friendly organisation and will:

provide welcoming, safe and nurturing services for children

implement measures to prevent child abuse and neglect within our services

appropriately and immediately address child abuse and neglect if it does occur

Diversity & Inclusion

Our approach is simple – everybody is welcome here. At UnitingCare, diversity is at the core of our who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.

Safe workplace

We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety. or their safety.