Are you passionate about ensuring the highest standards of quality and safety for vulnerable individuals? Join Kanda and play a critical role in safeguarding our clients.


About the Role
Kanda is seeking a dedicated Quality and Safeguarding Officer to join our Quality & Risk Business Unit. This full-time role is crucial for effective incident management, ensuring the provision of quality and safe supports and services, and protecting the health, wellbeing, and human rights of vulnerable individuals, especially children, the elderly, and people with disabilities. You will collaborate with internal and external stakeholders to maintain the highest standards of quality across all services in line with legislation and regulatory standards.

This role offers flexible location options across Bundaberg, Mackay, or Brisbane, QLD.

Key Responsibilities

• Incident Management: Identify, assess, record, manage, and resolve incidents related to providing supports and services to vulnerable individuals. Conduct necessary incident investigations.
• Regulatory Compliance: Respond to regulatory body enquiries with timely and accurate communication. Maintain expert knowledge of relevant national quality and safeguarding policies and regulations.
• Stakeholder Engagement: Foster relationships with internal and external stakeholders, providing guidance and mentoring with a focus on continuous improvement.
• Documentation & Data: Maintain documentation consistent with reporting requirements, ensuring compliance for legislation and audits. Collect and analyse data to inform decision-making.
• Continuous Improvement: Actively contribute to the Quality and Safeguarding Team to continuously improve team outcomes.

About You

• Experience and/or understanding of quality functions within an organisational structure.
• Ability to organise work priorities, perform duties under management supervision, and work autonomously when required.
• Demonstrated experience in database systems, web-based applications, and Microsoft Suite (including Word, Outlook, Teams, and Excel).
• Ability to be organised and to meet required deadlines, with strong attention to detail.
• Demonstrated experience in dealing with confidential matters.
• Demonstrated interpersonal skills, including active participation in a team environment and ability to build and maintain sound working relationships with stakeholders at all levels.
• Hold or willing to obtain: Working with Children Suitability Blue Card, NDIS Worker Screening and unencumbered Class C Driver's Licence.

About Us
At Kanda, we’re more than a care provider – we’re a community. Backed by decades of experience, we deliver personalised support solutions that embrace the complexity of life. Our services span disability and NDIS support, children, youth and family services, aged home care, veterans’ care, and community nursing.

We are committed to fostering an inclusive environment where every individual can achieve their highest potential. Our team of compassionate professionals works collaboratively to ensure our clients receive the support they need to live fulfilling and independent lives.

We are always looking for passionate, talented individuals to join our team.

What We Offer

• A critical role ensuring quality and safety for vulnerable individuals.
• Opportunity to drive effective incident management and regulatory compliance.
• Work within a supportive Quality & Risk Business Unit.
• Flexible location options across Bundaberg, Mackay, or Brisbane.
• A workplace that embodies Honour, Empower, Achieve, and Respect.

Ready to contribute to safeguarding and quality excellence? Apply Now!
To learn more about the role or to discuss it further, feel free to get in touch for a confidential conversation at [email protected]

We are committed to an inclusive environment where people feel comfortable to be themselves. We want our people to feel that all voices are heard, all cultures are respected and that a variety of perspectives are not only welcome – they are essential to our success.