About us

Quest Apartment Hotels is the largest and fastest-growing apartment hotel brand in Australasia with a network of over 160 locations across Australia, New Zealand, United Kingdom and Fiji, and a strong growth pipeline with international expansion planned over the coming years.

Quest Breakfast Creek is a 132-room property located in Albion, just 10 minutes from the Brisbane Airport, and 5 minutes to the CBD, and conveniently next to the famous Breakfast Creek Hotel. The lively inner-city suburb of Albion has fast become a premier destination for cafés, craft breweries and fantastic green spaces. At Quest Breakfast Creek, we are passionate about our local area and committed to working closely with our local community.

We are seeking an experienced Guest Service Agent to join our friendly team on a Casual basis (approx 24 to 32 hours per week). We have some flexibility on the days or hours that you work, particularly if you are planning to work around your existing study, family or side hustle commitments.

About the Role

As a Guest Service Agent, you are the first point of call for our guests. We are looking for a customer focused, highly organised individual who has a natural ability to build rapport and provide great customer service.

The work is fast paced and involves all aspects of hotel front office reception, including various administration duties and customer service;

Preparing arrival paperwork and room keys

Processing guest departures, including financial transactions

Managing room allocations and booking chart

Providing friendly customer service in response to accommodation or in-house enquiries

Managing the front office inbox, actioning emails accordingly

Ensuring the smooth running of the reception desk during hotel hours

Demonstrating strong communication skills, both oral and written

Helping guests with restaurant bookings and chargebacks

Promoting the business to achieve accommodation sales and repeat guests

The work is complex, interesting and very rewarding - you will be challenged in a good way, with lots of support coupled with ongoing training.

The Ideal Candidate

You will have a genuine passion for customer service and making someone's day. Ideally in your working history you will have:

Previous experience within the tourism, hotel, travel or hospitality sector with an excellent track record in guest services

Completed or be working towards a Hotel, Tourism and/or Business degree (highly regarded but not essential). This is an ideal role for a Uni student to gain experience while studying Hotel Management.

Strong computer skills, with experience using Outlook, Microsoft Word and Excel preferred

Experience using RMS, or a similar reservation system, would be advantageous however full training will be provided

Excellent oral and written communication, including phone manner and a professional approach to email writing

A highly organised and efficient style of working, with excellent time management skills

A keen eye for detail, with high standards of personal presentation

The ability to work mornings, afternoons or evenings and/or a combination of these times. Shifts are rostered on weekdays, weekends, and public holidays however generally shifts can be allocated around family or study commitments to fit with your availability

A current RSA Qld or ability to acquire this within the first week of starting employment

What we can offer you:

Fast-track your career in a GSA role with the Quest brand, where the work involves all aspects of front desk operations within a hotel environment

Opportunities to progress into team leader and front office manager roles

Staff social events

Great discounts on accommodation at Quest properties

Reward and recognition programs

Flexible working hours and rostering

Free parking and uniform supplied

Penalty rates apply where applicable - for early start/late finish times, weekends and public holidays

If this opportunity sounds like you, please join our fantastic team at Quest Breakfast Creek. We would love to hear from you - click on the apply button to submit your application, including a covering letter clearly stating your availability.

Applicants must have the right to work in Australia.