Join Our Team & Support Our People to Independence!

About Us

At ISM, we’re a team with heart. We’re based in Rockhampton and offer a range of services to people of all ages—because we believe everyone deserves the chance to thrive. From the moment someone walks through our doors, we want them to feel seen, supported, and empowered. That’s what drives us - making a difference in the lives of our clients and their loved ones. Our inclusive, multidisciplinary team of speech pathologists, psychologists, physiotherapists, occupational therapists, and counsellors work with people of all abilities to help them build confidence, capacity, and connection.

We’re proud of our culture—it’s genuine, supportive, and filled with people who care deeply about what they do.

About the Role

We are currently seeking an experienced and enthusiastic Administration Officer to join our welcoming administration team at our Rockhampton therapy centre. Working closely with our therapists, management team, and external stakeholders, your role will involve welcoming and onboarding clients, ensuring efficient administration processes and assisting with coordinating therapy services. This is a fantastic opportunity to play a central role in a well-established, respected practice where you’ll be helping make a real difference for our clients and their loved ones.

This is a full-time position, Monday to Friday.

About You

As the first point of contact for our practice, you bring warmth, professionalism, and efficiency to every interaction providing excellent customer service. From greeting clients with a smile to managing busy schedules and supporting our clinical team, you help create a seamless and positive experience. You’ll be a confident and capable front-desk professional who thrives in a fast-paced, client-focused environment and enjoys being part of a multidisciplinary, purpose-driven team.

You will also bring

• A welcoming and friendly manner with people of all ages and abilities
• Proven experience in a health, NDIS, or allied health admin setting
• Strong front-desk skills, including phones, bookings, invoicing, and client communication
• Proficiency in Microsoft Office and the ability to learn new systems quickly
• High attention to detail, strong organisational skills, and the ability to multitask in a fast-paced environment
• A calm, proactive, solution-focused approach when challenges arise
• A genuine passion for helping others and being part of a collaborative team

Key Responsibilities

• Be the face of our practice – welcoming clients and families with empathy and professionalism
• Handle phone, email, and in-person enquiries efficiently and warmly
• Process NDIS, Medicare, EFTPOS and WorkCover payments and claims accurately
• Support our clinicians with appointment bookings and schedule management
• Maintain accurate and confidential client documentation
• Keep our clinic space tidy, stocked, and client-ready
• Contribute to a positive, supportive and high-performing team culture

Requirements:

• Proven reliability and ability to work consistently during business hours.
• Proficiency in touch typing and strong Microsoft Office skills.
• Excellent phone communication skills and a customer-centric approach.
• Positive "can-do" attitude with a proactive mindset.
• Strong problem-solving skills to address and resolve issues efficiently.
• NDIS knowledge and/or experience preferred but not required.

What We Offer

• A friendly, funny (we think so anyway), and supportive team culture where you’re valued
• A privately owned, family-orientated business with strong local connections and a genuine heart for helping
• A strong focus on employee well-being
• Professional development opportunities and ongoing training
• A workplace where your initiative and ideas are always welcomed and encouraged
• The chance to build a long-term career in an organisation that’s growing with purpose

Sound Like You?

We’d love to hear from you!

1. Please send a cover letter explaining yourself, your background, relevant practice experience, and how your skills match this role (while we love AI/ChatGPT, we would like this to be personable).
2. Include your resume – we’d love to know more about you.

Email: [email protected]

Let’s make a real impact—together.