Customer Service/Admin Officer (Permanent Part-Time or Full Time)
Manning | 4 Days Per Week | Onsite Role

Salary $30-35 per hour excluding Superannuation

Make a real difference with Hearing and Audiology

At Hearing and Audiology , a family owned business for 40 years , we help people connect with the world around them. We’re passionate about delivering best practice services to anyone who needs them—whenever and wherever that may be.

Your opportunity:

We’re looking for a dedicated Customer Service/Admin Officer to join our Manning team on a permanent part-time basis (4 days/week ). This is an onsite role based primarily at Manning, with occasional support needed at our Duncraig or Subiaco clinics

In this role, you’ll be the first point of contact for our clients—children and adults alike—from all walks of life. Your work will play a key part in helping our Audiologists deliver exceptional care and support.

What you’ll be doing:

Welcoming clients and responding to in-person and telephone enquiries

Managing reception and performing a range of administrative tasks including appointment bookings, data entry ( relocation of client, medical typing) , claim processing, and reporting

Assisting clients with minor hearing aid repairs and basic troubleshooting

Supporting Audiologists by identifying client needs and demonstrating hearing devices

What you’ll bring:

A passion for helping others and delivering friendly, client-centred service

Strong problem-solving skills and the confidence to take ownership of your work

A positive attitude and a genuine desire to make a difference in people’s lives

Why Hearing and Audiology ?

At Hearing and Audiology , our people love working here because of:

🧡 The meaningful impact – You’ll know your work helps Australians of all ages hear better and live fuller lives.
🌟 The incredible team – Join caring, professional colleagues who support and uplift each other.
🚀 The opportunities ahead – We’re committed to innovation, learning and growing—together.

What’s in it for you?

Generous salary + 12 percent superannuation + incentive

Paid parental leave +and flexible work options

Ongoing training and career development opportunities

Important information:

You must have the right to work in Australia

A current driver’s licence is required

Police Check will be conducted and paid for by Hearing and Audiology

Apply now and help us set the gold standard in hearing care.

Responsibilities include

Welcoming patients to the practice

Efficiently managing clinics, patient bookings and treatment lists

Overseeing the day-to-day operations of the practice

Coordinating all bookings through Health Engine System and managing appointments using HEARSOFT program

Processing invoices, bills and payments using EFTPOS and Medicare , HSP & insurance claims

Providing end-to-end administrative support to ensure smooth operations within the practice,medical typing and updating client record lists

Reception and other support duties where required.