Role Summary

The Head of Operations is a key leadership role responsible for building and scaling the operational backbone of a fast-growing marketing agency. This individual will oversee day-to-day business operations, ensure effective implementation of the Entrepreneurial Operating System (EOS), and lead strategic planning, resource management, and financial oversight (excluding bookkeeping). The ideal candidate is both a systems thinker and a hands-on executor who can drive accountability, develop team capabilities, and prepare the agency for growth from 10 to 30+ team members over the next few years.

Location: Hybrid (Remote + In-Office)
Reports To: CEO / Managing Partner
Type: Full-Time

Salary Range: $140,000 - $160,000

Key Responsibilities

1. Operational Leadership & EOS Execution

Serve as the Integrator within the EOS model, partnering with the Visionary (CEO) to translate strategy into execution

Lead weekly Level 10 Meetings, Quarterly/Annual Planning, and Rocks prioritisation across departments

Maintain and evolve the Accountability Chart to reflect the agency’s growth plan

Ensure consistent use of EOS tools (Scorecards, Issues Lists, V/TO, People Analyser, etc.)

Drive a culture of ownership, clarity, and results

2. Financial Oversight & Forecasting

Lead the annual budgeting process and maintain a rolling forecast model

Monitor and report on revenue, expenses, margins, and utilisation on a monthly basis

Build and maintain reporting dashboards for financial and operational KPIs

Partner with the CEO and department leads to align resource planning with financial projections

Coordinate with external bookkeepers/accountants for clean, timely reporting

3. Team & Resource Planning

Build and implement resource planning models to manage workload, capacity, and hiring needs

Define and refine job scorecards, responsibilities, and success metrics for all key roles

Oversee project scoping tools and systems to ensure margin accuracy and delivery efficiency

Support people managers in developing team members and addressing performance gaps

4. Systems & Process Optimisation

Audit, document, and refine core processes across client delivery, internal operations, and finance

Own agency-wide tools and systems (e.g., ClickUp, Harvest, time tracking, resourcing tools)

Ensure core processes are followed by all and updated as the agency scales

Identify operational inefficiencies and lead initiatives to resolve them

5. Cross-Functional Collaboration & Leadership

Act as a connector across departments (client services, creative, strategy, etc.) to align goals and solve issues

Facilitate decision-making, problem-solving, and priority setting for the leadership team

Manage internal communication flows and meeting rhythms to keep everyone aligned

Build a strong culture of accountability and continuous improvement

Qualifications

10+ years of experience in agency operations, finance, or general management roles

Deep understanding of EOS (Entrepreneurial Operating System); experience as an Integrator strongly preferred

Proven ability to manage budgets, forecasts, and financial reports at a departmental or company level

Strong leadership, organisational design, and people development skills

Comfortable with project management and operations tools (ClickUp, Xero, G Suite, etc.)

Excellent communicator, facilitator, and problem solver

Strategic thinker with a bias for action

Success in This Role Looks Like:

EOS is fully embedded and sustained without external facilitation

Clear structure and roles are in place for a 30-person organisation

Financial reporting and forecasting is accurate, timely, and actionable

Core processes are defined, documented, and consistently followed

The leadership team operates with clarity, accountability, and cohesion

This is a high-impact leadership role for someone who thrives in entrepreneurial environments and wants to help scale a purpose-driven agency with discipline, structure, and heart