Title: Director of Operations & Strategy – Help Scale a Global VA Company

Summary:

Join a fast-growing virtual assistant company for Trades businesses as the CEO’s right hand. You’ll lead global operations, drive strategic execution, and build the systems that power scale — all while helping a visionary founder win back his time.

Location:

Sydney, Melbourne, Brisbane or Perth (Work from home or co-work office available)

About the Role:

Are you a systems thinker with a passion for execution? Do you thrive on turning chaos into clarity and scaling operational complexity with simplicity?

We’re seeking a Director of Operations & Strategic Execution to become the right hand to our CEO and play a key role in scaling a fast-growing virtual assistant company.

This role is designed for a sharp, organized, and strategic operator who can lead global teams, build repeatable systems, and free up the CEO to focus on vision, partnerships, and enterprise growth. You’ll lead the charge in day-to-day operations, team structure, process development, and performance tracking — ensuring the company scales with excellence and clarity.

This role is designed for the leader who’s not afraid to get their hands dirty, and dive into the weeds to get sh-t done, and make a real impact.

Who We Are:

Workspaceco helps businesses grow faster by building highly effective offshore VA teams. Since 2015, we’ve helped over 300 companies across Australia and the USA leverage virtual assistants to reduce costs, streamline operations, and scale with confidence. We provide sourcing, training, onboarding, and systems to ensure long-term success for our trades clients — and we’re just getting started.

Key Responsibilities:

Operational Leadership: Own the day-to-day operations, team productivity, and global delivery systems.

Team Management: Lead VA team leaders, internal ops staff, and growth personnel across multiple time zones.

Systems & Process Development: Build, document, and optimize SOPs and internal workflows for scale.

Strategic Execution: Align company goals with actionable plans and ensure milestones are hit across departments.

Financial Oversight: Support P&L management, budgeting, AR/AP tracking, and key financial performance metrics.

Client Experience Oversight: Ensure world-class onboarding, service delivery, and resolution of escalated client issues.

Tech & Automation: Champion the use of tools, systems, and AI to streamline operations and enhance delivery.

Executive Support: Act as the integrator for the CEO — helping turn ideas into plans and plans into execution.

Who We’re Looking For:

You’re an execution machine with a sharp mind and calm leadership presence. You think in systems, communicate with clarity, and bring order to complexity. You don’t just manage — you lead, simplify, and scale.

You might be a great fit if you:

Are energized by fast-moving, growth-stage companies

Thrive on ownership, accountability, and clean execution

Have strong leadership instincts and the ability to manage international teams

Know how to operationalize vision into reality

Bring a unique ability to balance flexibility with structure

Must-Haves:

3+ years in operations, project management, or team leadership roles

Experience leading teams

Proficiency in business tools like CRMs, project management software, Google Workspace, and automation platforms

Strong understanding of financial metrics (P&L, forecasting, AR/AP)

Comfortable in a work from home or co-work office environment

Tech-savvy, with a natural interest in AI, automation, and system optimization

Nice-to-Haves:

Experience in a VA or outsourcing company

Experience in the Trades industry: Electrical, Plumbing, HVAC or building

Exposure to EOS/Traction, Scaling Up, or similar frameworks

Background in working with founder-led businesses

Experience supporting a visionary CEO or high-autonomy founder

What You’ll Get:

Competitive salary + performance-based bonus

Flexibility in work style (hybrid schedule)

Opportunity to grow with a high-trajectory company

Work directly with a visionary founder on scaling a global brand

Real impact, real leadership, and real growth

How to Apply:

We’re not just looking for a résumé — we’re looking for a leader. If this sounds like your next challenge apply by clicking here https://www.bergflow.com/workspaceco-apply-now

Let’s Cut to It:

You’re a systems thinker. A fixer. A builder. You know how to turn chaos into clarity, and you’ve got a knack for keeping the trains running on time—even when the tracks are still being laid.

We’re looking for a Director of Operations & Strategy to help us scale our fast-growing virtual assistant company—and to be the steady hand that helps our visionary CEO get his time (and sanity) back. This is part strategy, part execution, and all about making big things happen.

If you love leading global teams, building smooth-running systems, and running operations like a boss, we should talk.

Who We Are:

We’re Workspaceco — and since 2015, we’ve helped over 300 businesses across the U.S. and Australia scale with exceptional offshore VA teams. We’ve developed a bulletproof system to recruit, train, and manage virtual assistants so our clients can grow faster, reduce overhead, and reclaim their time.

From startups to $10M+ companies, our clients trust us to help them scale — and now, we’re ready for our next big leap.

What You’ll Own:

Operations Leadership – Run the day-to-day engine of the business and lead global delivery teams

Team Management – Oversee VA team leaders, operations staff, and growth personnel.

Systems & Processes – Build, refine, and document SOPs and workflows for efficiency and scale.

Strategic Execution – Turn vision into reality by managing cross-functional execution and accountability.

Financial Oversight – Support budgeting, P&L management, and financial performance tracking.

Client Experience – Ensure smooth onboarding, high-touch delivery, and resolution of escalated issues.

Tech & Automation – Use tools, systems, and AI to improve how the business runs.

CEO Integration – Support the CEO by executing initiatives and helping align the company for growth.

You’re Probably a Fit If You:

Have 3+ years in operations, project management, or team leadership roles

Have led remote or international teams successfully

Are detail-oriented and calm under pressure

Are fluent in platforms like CRMs, project management tools, and Google Workspace

Understand business financials like P&L, budgeting, and forecasting

Are tech-savvy and always looking to improve systems with automation or AI

Are based in Austin, TX and open to a hybrid schedule (part in-office, part remote)

Bonus Points If You Also:

Have experience in a virtual assistant, staffing, or outsourcing business

Are familiar with EOS, Scaling Up, or similar operational frameworks

Have worked closely with founders or in founder-led companies

Thrive in fast-paced, high-growth environments

What You’ll Get:

Competitive salary between $100,000–$150,000 based on experience

Performance-based bonus opportunities

Hybrid work flexibility

Health insurance

Paid time off

Opportunity to work directly with the CEO to shape the next phase of company growth

Real ownership, real responsibility, and real impact

If this sounds like your kind of opportunity, we’d love to hear from you. Apply today and let’s build something great together.