Fantastic working environment - Full time Hybrid Role - Kilsyth location

• $68,000 p.a. plus super
• Work from home 3 days a week
• Kilsyth office location
• Rotating shift: 8.00am to 4.00pm & 10.00am to 6.00pm (shift alternates weekly)
• $3K sign on bonus
• Paid overtime

The Company:
A global heavy duty filtration and coolant manufacturer for the automotive and heavy duty diesel industries, focussed on durability and sustainability.

The Role:
Reporting to the Customer Service Manager you will act as the point of contact for assigned customer accounts. You will be part of a small team of customer assistance coordinators supporting clients i.e. distributors/dealers and end users of the company's products.

Duties and responsibilities:

• Processing customer orders using Conexiom system
• Responding to customer queries via email and phone relating to order enquiries, pricing and availability, product information and shipping queries
• Managing technical queries of products but knowing when to escalate to the appropriate person to respond
• Maintaining accurate records of all internal and external interactions in the appropriate database/system (Salesforce) including customer set up, order entry and management, escalations and shipping and logistics management
• Ensuring compliance with shipping and export policies
• Acting as the liaison between the customer and warehouse/dispatch
• Rebate processing and customer claims
• Provide exceptional customer service

Skills and qualifications:

• Proven experience in customer service roles in an office environment. Similar industry experience would be advantageous e.g. Engine parts manufacturer
• Team player used to a high-volume working environment
• Excellent verbal and written communication skills
• Ability to work under pressure and handle multiple tasks with good problem solving skills
• Good computer skills: Salesforce, Oracle and/or Conexiom experience an advantage
• Fast and accurate data entry is essential

If you are looking for your next adventure working for a supportive and flexible company offering genuine career growth apply NOW!

We request that candidates have full Australian working rights

NOTE: The successful candidate will be required to have a Medical prior to commencement.