About the role

Possible postions available for

Experienced persons OR

Applicants looking to undergo a traineeship in Administration. (2 years)

Cover letter and Resume is required advising which position you are applying for and relevant experience/Qualifications

Minimum 6 month Customer Service experience preferred or equivilant training. ie Supermarket or Fast food.

This is a full-time 40 hour Operational Support position based in Totness, SA 5250 at Adelaide Hills firewatch Pty Ltd, a leading provider of Fire Preventive maintenance services ascross South Australia.

In this crucial support role, you will be a key member of the Admin & operations team, ensuring the smooth and efficient running of the company's day-to- day Planning and control of the Trades activities.

What you'll be doing

Providing administrative support to the operations team, including processing orders, maintaining records, and completing other clerical duties

Planning & coordination of service schedules and dispatching technicians to job sites

Upselling Services and sales of new products

Responding to customer inquiries and providing excellent customer service

Collaborating with the sales team to support the sales process and provide updates on job status

Helping to implement and maintain operational systems and procedures

Supporting the broader business with ad-hoc tasks as required

What we're looking for

Reliable, self motivated and driven personel looking for a career in Customer Service & Administration

Proven experience in an operations support or administrative role, ideally within the client services and administration fields (or as noted above with the traineeship offer for the right persons )

Excellent communication and interpersonal skills, with the ability to liaise effectively with customers and internal staff.

Strong organisational skills and attention to detail to ensure accuracy in record-keeping and scheduling

Proficiency in using various software applications, including Microsoft Office suite

Use of Customer Management software (eg. Simpro) is a bonus but training is also provided.

A proactive and adaptable approach to problem-solving and time management.

A genuine passion for learning within the field and providing exceptional customer service

Capable of fast pace environments and adapting to multiskilling different task when busy.

What we offer

At Adelaide Hills Firewatch Pty Ltd, we are committed to supporting our employees' growth and development. In this role, you will have access to ongoing training and opportunities to take on additional responsibilities as proven skill sets are displayed. We offer a competitive salary, pay weekly and offer flexibility with personal appointments.

About us

Adelaide Hills Firewatch Pty Ltd is a leading provider of fire detection and prevention services, serving a diverse range of clients across South Australia. With a strong focus on innovation and customer service, we are dedicated to delivering reliable and comprehensive solutions that keep our staff and communities safe. Our team of passionate experts is committed to driving the industry forward and making a positive impact in the communities we serve.

Apply now for this exciting opportunity to join our dynamic team!