Maxima’s Recruitment Services team embody a “candidate first” mindset and aim to ensure appropriate job matches between applicants and employers to ensure sustainable employment opportunities. The Office and Professional Recruitment team are a cohesive team who work together to support our clients and candidates to find their perfect match.

About the Role:
Maxima’s valued private sector client is currently seeking an experienced Customer Service Officer for a temporary position. This role is starting as soon as possible, going for approximately 3 months, with the potential to become permanent for the right candidate.

Reporting to the Supply Chain Manager, this role works within the wider Supply Chain team and is responsible for the delivery of exceptional customer service within an agricultural company.

Responsibilities of the role include, but are not limited to:

• Answering queries and addressing complaints from internal and external customers.
• Management of customer relationships.
• Maintenance of customer interaction database.
• General business inquiries.

• Rework activity relating to claims and damages.
• Scheduling and coordination of dispatches and deliveries.
• Ad hoc support of warehousing activities.

• Reporting as required to internal business partners.
• Provision of information relating to stock availability and customer issues.

• Customer order fulfilment
• Call Centre/Customer Support
• Logistics Support
• Sales Support

About You:

• Minimum 3+ years experience in a similar customer service role (required)
• Confident use of Microsoft Office Suite – Word, Excel, Powerpoint and Outlook (required)
• Advanced ERP/MRP skills (required)
• SAP experience (desirable)
• Exceptional communication skills

Benefits of joining Maxima’s temporary recruitment services:

• Subsidised Skin Cancer checks
• Free yearly flu shots
• Employment Assistance Program
• Ongoing monitoring and support

About Maxima:
Maxima is a not for profit company, established in 1985, focusing on supporting people in their pursuit of meaningful and fulfilling work. Maxima has a range of employment divisions, including; temporary and permanent recruitment services (office and professional, and labour-hire), apprenticeships and traineeships, as well as Disability Employment Services.

Maxima is committed to building inclusive and diverse workforces that value all backgrounds and experiences. We welcome applications from First Nations Peoples, people from culturally and linguistically diverse backgrounds, people of all gender identities, and people living with disability.

By applying for this position, you are consenting to your data potentially being stored on international servers temporarily. Maxima abides by the Australian Privacy Principles, please refer to our privacy policy for more information.