Customer Intake & Reviews Officer
Meals on Wheels SA – Full-Time
Location: Hilton, SA

Make a difference every day.
Meals on Wheels SA delivers more than just meals – we bring connection, care, and support to people across our communities. We’re looking for a compassionate and detail-oriented professional to join our team as a Customer Intake & Reviews Officer, combining the essential work of supporting new customers with ongoing care planning and service reviews.

About the Role

This dual-purpose role facilitates new customer access to our home-delivered meals and Wellness & Social Connection services, while also reviewing existing services to ensure they continue to meet customers' evolving needs. You will conduct phone-based assessments, engage with families, branches, and external agencies, and ensure accurate documentation within customer records and My Aged Care.

Key Responsibilities

Customer Intake & Onboarding

Respond to referrals and enquiries to assess customer eligibility and service needs.

Conduct comprehensive phone-based assessments, identifying nutritional, financial, and social needs.

Develop and document clear meal plans and care arrangements.

Educate customers and families about services, rights, and responsibilities.

Collaborate with kitchens, branches, and the wider MoWSA team to ensure seamless service commencement.

Customer Reviews & Ongoing Support

Conduct scheduled reviews of existing CHSP customer services by phone.

Identify changes in customer function, risk factors, and goals, and document updated care plans.

Maintain accurate records in both MoWSA and My Aged Care systems.

Liaise with branches, family members, healthcare professionals, and other agencies.

Respond to customer feedback, welfare concerns, and adjust services as needed.

What You’ll Bring

Essential: Certificate IV in Community Services, Aged Care, Disability or equivalent experience.

Experience in customer engagement, phone-based assessments, and care planning.

Strong written and verbal communication skills, including ability to liaise across diverse groups.

High attention to detail and comfort using Microsoft Office and customer databases.

Demonstrated ability to manage competing priorities with empathy and professionalism.

Desirable

Allied Health, Nursing or Certificate IV in Training & Assessment.

Knowledge of CHSP or My Aged Care systems.

Additional Requirements

National Police Clearance (current or willing to obtain).

Current Australian driver’s licence.

Why Join Us?

At Meals on Wheels SA, your work has real impact. You’ll be part of a dedicated, values-driven team that cares deeply about the people we serve. You'll be supported to grow, innovate, and help shape the way we deliver vital services.

Ready to Apply?
If you're passionate about supporting older South Australians and creating meaningful customer experiences, we'd love to hear from you.

Apply now via Seek. Applications not received through Seek will not be considered.