About the role

We are seeking a friendly and customer-focused Customer Service Assistant to join our team at Car Service Salisbury. This full-time role will be based in our office in Salisbury Plain SA 5109, providing excellent customer service to our valued clients. As a Customer Service Assistant, you will be the first point of contact for our customers, ensuring their queries and concerns are addressed in a professional and timely manner.

What you'll be doing

Responding to customer inquiries via phone, email, and face to face in a courteous and efficient manner

Providing detailed information about our products and services to customers

Handling customer complaints and feedback, and working to resolve issues

Maintaining accurate records of customer interactions and transactions

Supporting the wider team with administrative tasks as required

Continuously looking for ways to improve the customer experience

What we're looking for

Previous experience in a customer service or call centre role, preferably in the automotive or retail industry

Strong communication and interpersonal skills, with the ability to build rapport with customers

Excellent problem-solving and conflict resolution skills

Proficient in using computer systems and various software applications

A friendly, patient, and helpful attitude, with a genuine desire to provide outstanding customer service

A high level of attention to detail and the ability to work accurately under pressure

What we offer

At Car Service Salisbury, we are committed to providing a supportive and rewarding work environment for our employees. In addition to a competitive salary, you will have access to a range of benefits, including:

- Career development opportunities
- Employee discounts on our products and services
- A collaborative and friendly team culture

About us

Car Service Salisbury is a leading provider of high-quality automotive services in the Salisbury Plain area. Established in 2012, we have built a reputation for delivering exceptional customer service and reliable, professional workmanship. Our mission is to ensure our customers' vehicles are always safe, well-maintained, and ready for the road.

If you're excited about the prospect of joining our team as a Customer Service Assistant, we'd love to hear from you. Apply now to take the first step in your journey with Car Service Salisbury.