Customer Service Assistant
Car Service Salisbury
Posted 4 days ago
About the role
We are seeking a friendly and customer-focused Customer Service Assistant to join our team at Car Service Salisbury. This full-time role will be based in our office in Salisbury Plain SA 5109, providing excellent customer service to our valued clients. As a Customer Service Assistant, you will be the first point of contact for our customers, ensuring their queries and concerns are addressed in a professional and timely manner.
What you'll be doing
Responding to customer inquiries via phone, email, and face to face in a courteous and efficient manner
Providing detailed information about our products and services to customers
Handling customer complaints and feedback, and working to resolve issues
Maintaining accurate records of customer interactions and transactions
Supporting the wider team with administrative tasks as required
Continuously looking for ways to improve the customer experience
What we're looking for
Previous experience in a customer service or call centre role, preferably in the automotive or retail industry
Strong communication and interpersonal skills, with the ability to build rapport with customers
Excellent problem-solving and conflict resolution skills
Proficient in using computer systems and various software applications
A friendly, patient, and helpful attitude, with a genuine desire to provide outstanding customer service
A high level of attention to detail and the ability to work accurately under pressure
What we offer
At Car Service Salisbury, we are committed to providing a supportive and rewarding work environment for our employees. In addition to a competitive salary, you will have access to a range of benefits, including:
- Career development opportunities
- Employee discounts on our products and services
- A collaborative and friendly team culture
About us
Car Service Salisbury is a leading provider of high-quality automotive services in the Salisbury Plain area. Established in 2012, we have built a reputation for delivering exceptional customer service and reliable, professional workmanship. Our mission is to ensure our customers' vehicles are always safe, well-maintained, and ready for the road.
If you're excited about the prospect of joining our team as a Customer Service Assistant, we'd love to hear from you. Apply now to take the first step in your journey with Car Service Salisbury.
About Car Service Salisbury
This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about the company or role in question before applying.
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