Height 4 Hire

Customer Service Officer / Hire Controller

About the business and the role.

At Height 4 Hire, we are proudly Queensland’s largest privately owned and operated supplier of access hire equipment. With Branches in Richlands & Northgate (Brisbane), Kuluin (Sunshine Coast), Townsville and Cairns we specialise in Boom, Scissor Lift and Forklift hire.

For more information on Height 4 Hire, please visit our website: www.height4hire.com.au

Due to continuous growth in the Business, we are seeking a Customer Service Officer / Hire Controller to join our Richlands based Operations Team. Our team of Hire Controllers play a key role in delivering professional and reliable service for our customers. Working in the hub of the business, you will be responsible for taking customer orders, coordinating equipment allocations and solving daily logistical challenges.

This position will report to our Customer Service Manager and work closely with our Transport, Sales and Service Teams. Access Hire Industry experience is desirable but not essential.

Key responsibilities include, but are not limited to:

Contribute to the smooth running of the Height 4 Hire Office, maintaining a focus on Safety, Customer Service and Record Keeping.

Answering telephone calls and taking equipment orders.

Monitoring and responding to emails and other customer enquiries.

Accurately and efficiently complete a range of data entry tasks utilising various databases and systems.

Assist with Customer Service issues in a timely manner including correct paperwork and completion of Hire Contracts where required.

Contribute to transport allocations and solve daily logistical challenges.

Engage external transport from approved suppliers, where necessary.

Organising Cross Hires to minimise costs.

Pricing of customer orders.

Other duties as required to foster a team environment.

The successful applicant will have:

Experience in and a passion for Customer Service.

Excellent data entry skills to ensuring accuracy of information.

Time management skills and the ability to adapt quickly.

Good written and verbal communication skills (with fellow staff and customers).

A well-presented manner and can-do attitude.

Additional Information.

Working for Height 4 Hire, we are a family owned and operated business providing safe, secure and long-term employment for over 75 staff. We provide opportunity for advancement within and across the business.

We are an equal opportunity employer and strive to be seen as a fair and caring employer.

Employment is permanent after successful probation period.

A medical including a drug test will be completed before confirmation of employment.

Only preferred candidates will be contacted.