Overview

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Officer. The successful candidate will be responsible for maintaining excellent customer satisfaction by being the main point of contact for both residential and commercial clients.

Responsibilities

• Act as the primary contact for customer inquiries, account establishment, order processing, payment handling, and providing information on product usage and delivery.

• Handle administrative tasks related to customer transactions, such as record-keeping, banking, correspondence, and stock reconciliation.

• Manage interactions with suppliers, including processing invoices and maintaining stock records.

• Support other branch functions, including monitoring market activity, reporting to management, and assisting with sales leads and marketing activities.

• Coordinate daily deliveries, make scheduling adjustments for drivers as needed, and provide assistance to other branches during peak periods.

• Follow all Branch Standard Operating Procedures and comply with the responsibilities outlined in the Delegation of Authority (DOA) guidelines.

• Participate in relevant training and performance management as directed by management, ensuring compliance with company policies, health and safety regulations, and drug and alcohol policy.

Qualifications

• Demonstrated relevant clerical and administrative experience.

• Previous customer service experience is preferable but not necessary, however a good level of understanding, tolerance, and common sense with people is essential.

• Highly developed verbal, telephone, and written communication skills with a strong customer service focus.

• Ability to prioritize and meet deadlines, with initiative and flexibility to work both independently and as part of a team.

• Knowledge of local area geography is an advantage in a Regional branch.

• Experience in identifying and effectively dealing with difficult situations and conflict.

• Proficiency in data entry and relevant computer skills.

• Ability to multitask and share team responsibilities to maintain maximum monitoring level of customer service.

Day-to-Day

• Communicate with customers, suppliers, and internal staff to address inquiries and process transactions.

• Manage administrative tasks related to customer and supplier interactions.

• Support other branch functions, including monitoring market activity and providing assistance during peak periods.

Apply NOW

If you meet the above requirements and are interested in joining our team, please click the link to submit your application and chat with NATE.

Shortlisted candidates will be required to attend a face to face interview and undergo a drug and alcohol screen as part of the employment process.