Above Award Permanent

Starting from $159K Total Remuneration Package

Starting from $140K Base Salary

Location: Caloundra

Vacancy No: 6164

Applications close: Sunday, 20 July 2025 11:59pm AEST

Why work with us?

At Council, we’re proud of our region. We collaborate with community to achieve truly sustainable outcomes, enhance our enviable lifestyle, and create award-winning places and spaces that are uniquely Sunshine Coast. So, if you love it here as much as we do, and you want to shape our region for the future – you’ll want to join our team!

With the vision to be Australia’s most sustainable region, council is at the forefront of delivering a number of region-shaping projects that will see the region become a hub for innovation, entrepreneurship and creativity, along with opportunities and a lifestyle for all to enjoy.

About the Role

Council Customer Response branch ensures the education, safety and amenity of the Sunshine Coast Community.

The Coordinator Response Services role leads education and compliance functions under local and state legislation, promoting voluntary compliance and community wellbeing while managing legal, reputational, and operational risks. The role supports Council’s strategic goals through expert advice, brand-conscious enforcement, and strong team leadership.

Primarily, you will;

· Assist in building an outstanding organisation with a dynamic working culture and a great place to work

· Positively manage change processes within the unit that will assist in achieving the objectives of the Group and the goals of the Sunshine Coast Regional Council.

· Provide operational advice and information to Department and Executive Management on unit functions, services and opportunities.

· Ensure increased efficiencies and improvement in service delivery through operational improvements, innovation and economies of scale.

· Develop a vibrant cohesive team delivering a seamless quality customer service to the stakeholders of the unit

About you

As a community-centred leader, you will apply your knowledge and experience of working with relevant local and state legislation to ensure the effective and professional delivery of education, compliance and regulation in response to the needs of the community.

You will have prior people management experience in a compliance or legislative environment, ideally in a local or state government body. You’ll be able to inspire and lead the team commendably through effective decision making, coaching and mentoring and accountability towards goals and objectives.

Experience in preparing legal documents, reports, professional correspondence and media statements, along with qualifications in business, management or related fields highly valued.

Criminal History Check Required

Appointment to this position is subject to the satisfactory completion of a Criminal History Check.

Our Culture & Employee Benefits

Council is committed to creating an inclusive, culturally diverse, healthy, skilled and dedicated workplace culture. As an employee you will enjoy a range of benefits and working styles to suit you:

· Wellbeing: Your wellbeing is important to us therefore we offer a number of different initiatives such as discounted health related memberships, fitness passport, employee assistance program and development opportunities.

· Flexibility: We know it is important to balance life and work, therefore we offer flexible working including a 9-day fortnight and a hybrid WFH model that help you be your best.

· Extras: Those extras make a difference therefore we offer salary packaging options on novated leases, superannuation, smartphones and devices. We also pay you 17.5% leave loading and generous Superannuation where council will contribute 12% Superannuation in addition to your 6% superannuation contribution.

How to apply

Your written application should include:

· A 1-2 page cover letter demonstrating your ability to fulfil the mandatory and desirable requirements on the Position Profile. Keep the key responsibilities in mind when addressing this criteria; and

· A current resume or curriculum vitae.

Once you have these two documents ready, click ‘Apply Now’ and follow the prompts to complete your application.

Further Information

Helpful information to assist you in completing your application is available on the Sunshine Coast Council website.

To learn more about Council’s vision and projects, you can view the Corporate Plan 2024-2028.

For specific enquiries contact Shanagh Jacobs during business hours on 0408 304 512.

We're working hard to create an inclusive workplace that reflects the diverse community we serve. If you require adjustments at any stage of the recruitment process, please reach out to the Recruitment Team [email protected].

At Sunshine Coast Council, we embrace differences in gender, age, ethnicity, race, cultural background including First Nations, disability, religion and sexual orientation. To deliver the best service to our region we want a workforce that reflects the diverse community that we serve. Sunshine Coast Council strongly encourages all suitable applicants to apply for this role.