Holistic Horizons Support Services is a family owned NDIS registered provider. We pride ourselves in assisting our participants and will always go the extra mile to make sure everyone feels valued and validated.

We are currently looking for a Full Time NDIS Service Coordinator to join a small team focused on quality outcomes. You will assist and support NDIS participants, their families and carers to enable them to implement their goals and aspirations.

Working as part of a disability support team the NDIS Service Coordinator will maintain an effective and consistent approach to service delivery under the general direction of the NDIS Service Manager. The position requires the person to have a commitment to the aims and objectives of Holistic Horizons Support Services.

Flexible working and a 9 day fortnight (post probation) is available.

As a registered charity we can also offer Full Salary Packaging to increase your take home pay.

Service Coordinator Responsibilities and Duties.

Collaborating with Support Coordinators to actively promote growth within the company;

Collaborating with clients, fostering an understanding of their needs and aspirations in order to explore options and develop actions that best meet their care needs;

Liaising with the rostering team regarding client needs/changes

Contact support workers via phone to give a in depth overview of the participant and their care needs before the support worker commences a shift with the participant

Ensuring all relevant and subsequently updated Policies and Procedures are followed in relation to Reviews and New Client Applications;

Maintaining updated documents where new paperwork has been issued;

Monitoring and ensuring appropriate and timely resolutions of client complaints and issues;

Ensuring privacy and confidentiality of information related to clients and staff;

Completing accurate and concise review notes; After hours On-call phone on a rotating roster.

About you:

· You are an experienced support worker. You currently hold a minimum of a Cert 3 in Individual Support, Disability or a related discipline or be working towards higher qualifications in Disability or Community Services.

· Previous experience in Service Coordination in disability services.

· A Good understanding of SIL, STA, MIL, Restrictive Practice prevention

· You are adaptable, think on your feet and can problem solve effectively.

· You are aware of risk and danger and can keep yourself and your client safe, while assisting them to try new things and take risks to assist them to grow and learn.

· You can advise your staff in safety measures and supporting safe practices including restrictive practices.

· You’re a proactive support worker, who meets all the requirements of that role.

Then we are looking for you!