Complete Care Disability Services is expanding and wants to add a vibrant, driven, passionate NDIS Service Delivery Coordinator to the team. This family owned business provides in home and community access support to NDIS participants across North Brisbane and the Moreton Bay region. We work with a broad range of disabilities including people living with MND, Muscular dystrophy, complex behaviours, Parkinsons disease, acquired brain injuries, Multi System Atrophy and ASD.

KEY RESPONSIBILITIES

1. Stakeholder Management

Manage a diverse caseload of participants, building and maintaining effective relationships with participants, families, external stakeholders, and community networks.

Act as the primary point of contact for participants regarding service-related queries and changes.

Liaise with internal teams, allied health professionals (OT's, speech therapists, SC's), and external agencies to ensure integrated and coordinated service delivery.

Match support workers with participants and manage the ongoing relationship and service delivery

Support onboarding of new participants

2. Participant Documentation & Record-Keeping

Develop and maintain accurate, relevant and up-to-date documentation, including individualised participant support plans in line with each participants NDIS goals and personal aspirations

3. Service Coordination & Implementation

Conduct home visits to monitor wellbeing, service delivery and compliance

Coordinate the effective delivery of supports in line with participants’ NDIS plans and goals.

Monitor the quality and effectiveness of services, ensuring responsiveness to changing participant needs.

Identify, resolve and take ownership of service delivery issues, escalating when necessary. Drive service quality, problem solving and continuous improvement.

REQUIREMENTS

3+ years proven experience in a similar Service Delivery role in an NDIS Disability services business

Cert IV in a relevant field - Disability/Aged care

Excellent communication, administrative, multitasking and problem solving skills

Proficiency in Microsoft Office

Mandatory checks including NDIS Worker Screening, Blue Card, Driver's license, comprehensive car insurance, First Aid/CPR

Email resume to: [email protected] or call 07 2103 0507 to discuss further