Do you want to work for an iconic Western Australian organisation committed to changing lives and making a difference to your community?

For more than 130 years, St John WA has been a cornerstone of support in Western Australia connecting with community through education, training and care.

As a trusted not-for-profit, the organisation’s unwavering mission is to serve humanity and build resilient communities which we do through a strong team spirit, camaraderie and the collaboration of all team members – paid and volunteers alike - working together to support wellbeing and health for every Western Australian.

St John WA is powered by team members who have a strong sense of belonging and purpose and combined we are a leader in pre-hospital care and related products with revenue of about $500 million across 17 different services, and a team of 8500 including 3500 paid team members and 5000 volunteer team members.

Last year, we connected with 1.2 million Western Australians including:

• 340,000 people through first aid training, education and engagement,
• 362,000 people who received care close to where they live and work,
• 410,000 received trusted transport and emergency care when they needed it most.

A job to be proud of:

Event Health Services’ (EHS) mission is to provide the most professional clinically appropriate and timely event health services in Western Australia; while maintaining an engaged, highly trained and well-resourced membership. As a Client Services Officer - EHS you will provide excellent customer service and manage client relationships to achieve sustained growth in the event health market and to enhance the reputation of St John WA as a premier pre-hospital health and event management service provider.

This is a permanent full-time opportunity working Tuesday through to Saturday 8.30am – 4.30pm in our Belmont Office. You will join a passionate and friendly team and have opportunities for career development.

What you’ll do:

• Provide quotes for Event Health services in a timely and accurate manner to meet customer expectations of excellent customer service
• Manage all aspects of client communication including correspondence in accordance with established formats and standards
• Ensure all correspondence and administrative processes are completed in accordance with relevant policies and procedures to facilitate the provision of accurate and timely information
• Ensure administrative and financial activities are performed in accordance with policy and processes.
• Maintain Event Health Services records and databases and ensure the standard of documentation and associated processes are accessible in appropriate format
• Ensure the service area observes and achieves legal compliance in relation to all areas of legislation related to Event Health Services
• Identify and pursue new business development opportunities to ensure ongoing market growth
• Ensure volunteers have sufficient information to perform their roles

What you’ll need:

• Exceptional customer service and relationship skills
• Proficiency in Microsoft Office Suites
• Accurate data entry
• Ability to prioritise tasks

What’s in it for you?

The successful candidate will be offered an interactive and supportive working environment within a positive and professional team along with:

• $550 Health and Wellness reimbursement
• 17.5% annual leave loading
• Corporate Uniform
• Competitive remuneration package
• Salary packaging options
• Free emergency ambulance cover
• Free first aid training

To apply for this exciting opportunity please select "Apply Now".

Alternatively, if you have any questions please contact Katherine Park on (08) 9334 8273 or via email at [email protected]

Applications close on Tuesday 24th of June 2024 at 6pm.

St John WA is committed to creating an inclusive environment which provides a sense of belonging and enables a welcoming, diverse, capable and connected workforce who represent the community we serve. Our goal is to ensure people feel safe to be themselves.

We actively encourage applications from people of all ages, genders, nationalities, abilities, and cultural backgrounds, including Aboriginal and Torres Strait Islander peoples, members of the LGBTIQ+ community, and all other suitable applicants.

Please note that St John will not accept recruitment agency applications for this position.

St John reserves the right to select a shortlist from the applications received. The selection process employed will be at the discretion of St John