Who we are

Gradability is Australia’s largest dedicated graduate employability specialist. Our whole focus is on boosting the employability and employment outcomes for domestic and international graduates.

At Gradability, we believe in a world where every graduate has the skills and opportunity to pursue the career of their choice. We are focused on changing the employment landscape for graduates and have a relentless commitment to providing an employability edge through learning and industry connections.

What we do

Our purpose, more than ever, is to revolutionise graduate employability and we do this by offering targeted programs to both domestic and international students.

Since 2008, we have helped over 35,000 graduates start their professional careers in Australia, primarily though our Professional Year Programs (offered under the Performance Education brand) whilst continually supporting students through our various partnerships with universities and higher education providers.

What we offer you

Be part of a highly supportive work culture.

Central city location

Contribute to our growing business with great career opportunities

We’re Australian owned and proud of it!

You will make a positive contribution to the lives of students each day

Access to learning and personal development courses online

Be a part of a company that values diversity and inclusion to its highest regard, we truly believe every background adds to our innovative approach

We work hard and ensure we celebrate all our achievements along the way (we enjoy one another’s company!)

Autonomous role

What you offer us

As the face of Gradability in Melbourne and a key member of the operations team, you will be the first person our students meet. As such, you understand the importance of first impressions and receive satisfaction from delivering memorable customer experiences in person and when answering calls. In addition, you will provide administration and office support to Students and Trainers.

You are outgoing, friendly, helpful, and exceptional at delivering memorable customer service experiences

Enjoy working on your own and in a team

Have a calm and solutions-focused approach to solving customer queries and resolving potential conflict

Fluent verbal and written English language skills

Patience and sensitivity when dealing with cultural differences

Ability to use initiative, pro-activity and decision making in line with the role

Ensure facilities meet regulatory requirements, contractual requirements and are spaces where people enjoy themselves

Handle face to face, email, and call enquiries from students

Provide general administration and project support; including (but not limited to) data entry

Please Note: This position is working onsite Monday - Friday 9am - 5.30pm - Immediate start date available. Successful applicants will be required to obtain a First Aid certificate if they do not have one

If this sounds like the opportunity you’ve been looking for, we’d love to hear from you!