Prospect Hill is a long-serving, experienced provider of supports to people with disabilities. We work hard to make people’s lives better and fairer. We are looking for a NDIS Administration Officer to support our participants and staff in the Hunter & Port Stephens region.

Job Description
The NDIS Administration Officer is a unique and key role, communicating with care workers in our Supported Independent Living homes in the Hunter & Port Stephens, and also with external stakeholders such as families, support coordinators and health professionals. Internally known as Participant Liaison Officer, the PLO is also responsible for the maintenance of participant information, house related tasks and quality checking. The role would suit someone with a background in scheduling/bookings or a previous management role. Experience is not essential as training will be provided to the successful candidate; the right attitude is however essential to join our close-knit supportive team as we expand!

Responsibilities
• Receive and respond to enquiries from staff and external stakeholders
• Outgoing correspondence to staff and stakeholders
• Organise staff training
• Book and manage appointments
• House visits involving quality checks
• System maintenance – files, medications, shift notes, important documents
• Other tasks as they are required

Hours of Work
Monday - Friday office hours. Some out of hours work may be required from time to time where deadlines need to be met.

Qualifications

At least 2 years experience working in a scheduling or management role
Strong interpersonal, customer service and communication skills
Ability to multitask & prioritise competing workloads

Excellent time management skills
Proficient in Microsoft Office suite
Business or Administrative qualifications an advantage

Current Australian - based driver's licence is a must
You must be able to work in Australia

Experience working with people with a disability an advantage

Most importantly you MUST have a good sense of humor and be willing to work in a team.