Position: Allied Health Receptionist
Location: Morhaven, Castle Hill
Hours: Monday to Friday, 9:00 am – 5:30 pm

Join Our Team and Make a Difference!

At Morhaven, we believe that every person deserves support, kindness, and care. We’re a close-knit, vibrant team dedicated to making a positive impact in our community. We’re now looking for a friendly, energetic, and bubbly Allied Health Receptionist to be the warm face of our centre, ensuring our clients and their families feel valued and well looked after.

If you love working with people and want to be part of a supportive environment that truly cares, we would love to hear from you!

About the Role

This role is based at our Castle Hill Centre and involves supporting our diverse team across services such as Exercise Physiology, Psychology, Behavioural Support, and Occupational Therapy. You’ll be the first point of contact for clients and visitors, helping to create a welcoming and positive experience.

Your responsibilities will include:

Greeting clients and visitors with warmth and friendliness

Managing incoming calls and inquiries professionally

Booking, confirming, and adjusting appointments using Cliniko and over the phone

Supporting clinicians with scheduling and day-to-day operations

Handling payments (EFTPOS, HICAPS, Medicare, NDIS) and end-of-day reconciliations

Responding to emails, data entry, scanning, and filing documents

Managing stock and supplies

Assisting clinicians and the Allied Health Manager with admin tasks

Keeping the reception area clean, welcoming, and organised

Conducting initial questionnaires to understand client needs, goals, and NDIS eligibility

Collecting, verifying, and maintaining client documents and records in line with policies and regulations

Coordinating with internal and external teams such as doctors, support workers, NDIS planners, and other stakeholders

Assisting with event coordination and community engagement

Following up with clients post-appointment to ensure satisfaction and ongoing engagement

Preparing reports using Cliniko and providing feedback on service delivery

About You

You’ll thrive in this role if you are:

Experienced as a receptionist in a medical or allied health setting

Tech-savvy, especially with Microsoft Office (Outlook, Word, Excel) and cloud-based systems like Shiftcare & Cliniko

Experienced in processing claims through Medicare, private health insurance, DVA, or aged care

Well-organized with strong attention to detail and time management skills

Able to work independently and as part of a team

Friendly, approachable, and empathetic with excellent communication skills

Personal Attributes We Value

Compassionate, patient, and genuinely caring

Creative problem-solver with a positive attitude

Reliable, resilient and adaptable to change

Energetic, proactive, and team-oriented

Excellent interpersonal skills and a warm, professional manner

What We Offer

A supportive and collaborative work environment

A workplace that values and appreciates its staff

The chance to make a real difference in people’s lives

How to Apply

If you’re looking for a role where your work truly matters and the client impact is at the heart of what we do, we’d love to hear from you! Please send your cover letter and resume to [email protected].

Morhaven is an equal-opportunity employer. We encourage applications from candidates of all backgrounds and experiences.