Customer Service Administrator
Housing Trust

Coniston, NSW
Temporary Full-time up tp 12 months
$68, 300 - $74, 500 + Super

Enjoy a 35-hour work week, above award salaries, Not-for-Profit salary packaging

4 weeks annual leave, plus additional paid leave benefits

Health and Wellbeing support for you and your family – free counselling, coaching, and a health app with a preventative approach

About the Opportunity

We are seeking a dedicated and empathetic Customer Service Administrator to join our team for 12 months.

In this role, you will provide exceptional customer service to current and prospective customers, contractors, and guests of Housing Trust who may present via phone, email, or in person. You will also undertake a range of administrative tasks to support the operations of both the Customer Service and Support team and the Property Services team, as well as help provide a welcoming front desk experience.

Role Responsibilities

Customer Service: Deliver outstanding service to customers every time, especially when circumstances and timeframes are challenging.

Communication: Communicate with internal and external stakeholders via phone, email, mail, and in person.

Record Maintenance: Maintain and update all tenant and property records (e.g. Greentree, hardcopy files, operational registers) in accordance with policy and procedure.

Reception Management: Assist with lunch coverage and perform Friday reception duties.

Administrative Support: Support the Customer Service and Support team and the Property Services team with administrative and/or project work as required. Support Tenancy Managers when undertaking field work (attend home visits).

If you have a keen eye for detail, strong communication skills, and enjoy working in a supportive team environment, we’d love to hear from you!

How to apply

Click the apply button to view the position description for a complete summary of the key responsibilities, skills required, and selection criteria. For further information about this position, please contact Lisa Walker on 02 4254 1166.

To apply for the role please tell us about you and your experience by completing the application page below.

All correspondence will be via the email you have provided. Please ensure you have the correct email address and check your inbox (including your "junk" inbox).

We encourage you to apply as soon as possible as we will review applications as they are submitted.

Housing Trust is an inclusive workplace

We value diversity and we are confident that our inclusive culture enhances our ability to serve our customers and community. We welcome applications from all genders and identities, Aboriginal and Torres Strait Islander people, peoples of all ages, people with disability, people from culturally and linguistically diverse backgrounds and from lesbian, gay, bisexual, transgender, gender diverse, queer, intersex and asexual (LGBTQIA+) people.

If you identify as any of the above, we would welcome the opportunity to contact you and discuss how we can support you through the recruitment process if required. Sharing this information will help you access support should you need it and will also help us to better understand the impact of our work. Please call the People and Culture Team on 4254 1166.

All candidates that reach the pre-employment stage will be required to undergo pre-employment checks including reference checks, pre-employment testing, satisfactory National Criminal History Check, and Working with Children Check.

Our values of Respect, Integrity, Support, and Empowerment underpin our decisions and behaviours

To work with us you will need to be committed to our values