Who we are..
We are a financial services company that specialises in fleet management, vehicle leasing and salary packaging, with a presence across Australia, the UK and NZ. A total portfolio under management of $2.5 Billion and over 1200 employees.

https://www.sgfleet.com/au

Some of our perks include..

• Recharge and relax with up to four extra days of leave each year. We call them Wellness days
• We offer industry leading 20 weeks paid parental leave
• Save plenty with vehicle salary packaging
• Monetary service milestone awards
• Recruitment referral bonus
• Discounted mobility products and services
• Flexible work arrangements
• Career progression opportunities (over 25% of our vacancies get filled internally!)
• Education support towards your growth, including an individual learning budget per year, free access to LinkedIn Learning and more
• Two paid volunteer days each year to give back to causes that matter to you
• Health and wellbeing support including a subsidy and an innovative Employee Assistance Program

ABOUT THE ROLE…
This position is responsible for supporting organisational goals by managing the collection function associated with direct customers and when requiring hardship support, maintaining, and fostering professional relationships with internal and external customers, minimising the organisations exposure to risk, developing policies and procedures for managing financial hardships, and delivering on agreed KPIs and reporting framework. This role also involves liaising closely with the Team Leader, Collections in relation to debt recovery matters and contributing to the development of supporting strategies.

TASKS AND RESPONSIBILITIES

• Train, coach, and guide team members to enhance engagement, capability, and performance.
• Foster a culture of learning, improvement, and service excellence while ensuring compliance.
• Handle customer hardship inquiries and develop tailored solutions per policy and regulations.
• Monitor and audit vulnerable accounts, report to management, and oversee recovery actions.
• Analyze hardship data, bad debts, recovery rates, bankruptcies, and delinquencies.
• Manage invoicing, direct debits, month-end processing, reporting, and bad debt reconciliations.
• Build strong relationships with the Client Relationship team to manage expectations and discrepancies.
• Support the Collections department in various tasks as needed.

SKILLS AND EXPERIENCE

• Proven experience in managing and coaching high-performing teams.
• Background in accounting, preferably in collections or financial hardship.
• Strong training, coaching, and constructive feedback skills.
• Advanced Excel skills, including reconciliation.
• Excellent verbal and written communication with active listening.
• Strong technical, numerical, and knowledge-sharing abilities.
• Solid finance, commercial, and business acumen.
• Strong organization, prioritization, and deadline management.
• High attention to detail.
• Understanding of relevant legislation and regulations.
• Strong numerical, problem-solving, and analytical skills.

WHAT'S NEXT

We'd love to hear from you if you're ready to take on your next challenge at a company that embodies diversity and belonging and offer work-life balance and career development.
We are a proud equal opportunity employer. Resumes may be sent, and interviews may take place prior to closure date for applications. To give yourself the best chance of selection, please do not leave your application to the application 'close' date. As a pre-requisite to employment, the successful applicant will be required to complete a pre-employment screening.

Aboriginal and Torres Strait Islander candidates are encouraged to apply.