Become a pivotal member of the Claims team

Opportunity to work with a market leader in the automotive space

Full time permanent - Hybrid work opportunity

About the client

Our client is a market leader in the automotive sector specialising in accident replacement vehicles & accident management. They put their clients at the heart of everything they do and have a growth mentality with their employees.

Your team

The claims team is the heart of the client experience. The team's culture revolves around working collaboratively to advocate for their not-at-fault customers, allowing them to achieve the best outcomes.

Your role & responsibilities

Manage the Claims Assessor team to achieve department expense budgets, key performance indicators and financial performance targets and budgets

Communicate and maintain claims KPI's, guidelines, recommend updates to process and procedure manuals

Constant tracking and monitoring of teams performance, including the preparation of daily, weekly and monthly reports as required or agreed

Provide ongoing support, coaching and development to staff, and undertaking the performance and career development planning, along with providing monthly feedback to direct reports to maintain a culture of personal accountability for individual and team results.

Ensure claims decisions are made in conjunction with the PDS, but with specific customer circumstances considered.

About You

You'll have a strong knowledge of Insurance Claims disciplines, practices, and products as well as knowledge of the Insurance industry regulatory requirements (mandatory).

Motor claims experience is highly desirable

Proven team management & leadership skills (particularly leading remote teams)

Strong interpersonal and communication skills

If you are interested in the role, please APPLY NOW or send your updated CV to [email protected].

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.