Full-time | Monday–Friday | 8:00am–4:30pm | Tools, tech, and training provided

We’re GJS—a proudly Australian-owned company that supplies cutting-edge printing tech to creatives, digital decorators, and businesses across the country. We’re on the hunt for a sharp, hands-on Printer Service Technician to join our support team, based in Brisbane or the Gold Coast.

This is a role for someone who gets a buzz from solving technical problems, doesn’t mind some travel, and knows their way around electronics and customer service in equal measure.

About the role:
Some days you'll be out and about installing printers, providing training, performing scheduled servicing, and helping customers keep their gear running smoothly. Other days you’ll be working from home, on the phone or video chat, helping customers troubleshoot a problem, solve a stubborn error code or catching up on email cases.

Your mission? Maximum uptime. Happy customers.

You'll need to bring:

Solid experience with electronics or electrical systems – this one’s non-negotiable

Experience in a similar role (Tech, assembler, field tech, etc)

Confidence dealing with customers in person and over the phone

A logical mind, steady hands, and tidy work habits

Good organisational skills—you can juggle jobs without losing track

A valid driver’s licence and willingness to travel (QLD and interstate)

A valid passport—occasional overseas installs might pop up

Computer skills (MS Office, using a CRM, basic admin)

**Bonus points if you also have**

Hands-on experience with Epson, Roland DG, or Brother printers

Familiarity with screen printing or digital garment printing gear

Used Salesforce Service Cloud or SAP Business One

Basic skills in Adobe Creative Suite (enough to demo or troubleshoot)

What your days will look like:

Providing on-site technical support to ensure GJS customers can enjoy maximum up-time and production

Responding to, and assisting customers via GJS’ omni-channel support platform

Hitting the road and installing new printing equipment

Remote and on-site product training for GJS customers

On-site scheduled servicing of existing GJS printer install base

Ensuring that GJS’ expansive customer knowledge base is kept up to date

Assisting the sales and customer services teams in maintaining GJS' exceptional customer service standards

Perks and culture:

Competitive salary and bonus/incentive program

All product and systems training provided

No two days the same – variety guaranteed

Straight-talking, fast-moving company that’s big on tech, low on politics

You’ll be working with people who actually like their jobs

Immediate start available

Working Hours:

Monday to Friday: 8am—4.30pm

How to apply:

Send your CV and a cover letter that tells us about your experience AND answers this question:

If you were a cocktail (or mocktail) what would you be and why?

No cocktail answer = no interview.

NO AGENCIES.