The Opportunity

Our client is seeking a Desktop Engineer, to deliver high-quality onsite and remote support across a broad range of end-user devices. You'll play a vital role in maintaining operational efficiency by resolving incidents and service requests swiftly and effectively. Working within a modern tech environment, you'll help ensure seamless device and application functionality, contributing to a strong customer experience and high user satisfaction.

The Role

You'll be the go-to person for resolving technical issues across devices, software, and user queries.

• Provide responsive desktop support for end-user devices both onsite and remotely
• Staff the walk-up technical hub and deliver an approachable support experience
• Troubleshoot Windows-based devices (Windows 10 & 11) including desktops, laptops, and tablets
• Resolve issues with common enterprise tools such as Microsoft 365 and Adobe applications
• Diagnose and fix problems with peripherals like printers, barcode scanners, and POS terminals
• Operate confidently in Azure Active Directory and enterprise IT environments

About You

You're a solution-focused technician with the capability and confidence to work across a variety of tools and systems.

• Demonstrated' experience supporting end-user devices in a corporate IT environment
• Strong troubleshooting abilities across hardware, OS, and business applications
• Experience with Azure AD and Windows 10/11 essential
• Confident working under pressure and managing competing demands professionally
• Excellent communication and customer service mindset
• ITIL v3, MCITP/MCTS, or similar certifications will be highly regarded

How to Apply

Please apply with current resume in Microsoft Word format only (.doc or .docx). If you would like to have a confidential discussion, please contact Nina Magill on [email protected], quoting reference JN -062025-40612. Want to know more about Davidson? Visit us at www.davidsonwp.com