💻 ICT Helpdesk Support Officer – Level 1

📍 Location: Brisbane CBD | Hybrid opportunity
🕒 Full-Time | Contract
📆 Duration: 14 July 2025 – 10 July 2026
💰 Pay Rate: $39.75 / hour + Super

If you're passionate about technology, service, and making a real impact—this is your opportunity.
Our major State Government client is looking for a Level 1 Helpdesk Support Officer. This opportunity sits within a forward-thinking IT division that leads strategic technology initiatives and supports the delivery of high-quality services across a large, diverse organisation.

✅ What We’re Looking For

• IT knowledge with experience in:

Microsoft platforms
Active Directory
Basic troubleshooting

• Excellent communication and customer service skills
• Organised, proactive and a team player

🔧 Your Role

As the first point of contact for technical support, you’ll:

• Log and respond to basic technical issues, questions and requests.
• Provide first-level troubleshooting and escalate unresolved cases as needed.
• Help users understand solutions and reduce recurring issues through education.
• Maintain accurate support records and contribute to a shared knowledge base.
• Communicate with clients and the team to provide updates and feedback.
• Collaborate on internal Service Centre projects and support continuous improvement.

🚀 Why?

• Flexible work arrangements including WFH
• Ongoing training and professional development
• Work within a friendly, supportive team
• Be part of a respected, high-impact organisation in the public sector

📩 Ready to apply?
Submit your application via the link or reach out to [email protected] for a confidential discussion.

For all Australian based contract and temporary roles, please note the pay rate is inclusive of mandatory 25% casual loading.