About the Company:

My client is an organisation who is centrally located in Stapylton, Queensland

They are a is a trusted name in the disaster recovery and insurance restoration industry, proudly servicing Queensland and New South Wales.

They specialise in water damage restoration, mould remediation, fire and smoke damage, flood recovery, and building make safes—offering rapid, professional support to both insurers and their policyholders.

With dedicated teams across Southeast Queensland, Cairns, Townsville, Bundaberg, and Northern NSW, they provide a 24/7 emergency response, industry-compliant services, and transparent reporting.

They work closely with insurance companies, loss adjusters, and assessors to ensure that every job is handled promptly, professionally, and to the highest standards.

Location of role:

This is an onsite office based role in Stapylton, Queensland with onsite parking.

Hours:

Monday - Friday

08:30am - 5:00pm neg

Job culture:

My client is collaborative and work hard to drive innovation and culture in the team. They are committed to best practice and want to see people thrive in their roles. You will feel valued.

About the role:

We require an experienced Restoration & Insurance Claims Manager to oversee the end-to-end management of insurance claims and restoration projects.

You’ll be the key point of contact between insurers, assessors, internal teams (restoration, make safe), and property owners - ensuring each claim is managed efficiently and professionally from first attendance to completion.

You’ll coordinate internal resources, manage timelines and budgets, monitor field performance, and ensure compliance with insurer requirements and industry standards.

Office Operations

Manage and coordinate insurance restoration claims (water, mould, fire, flood, storm, and make safes).

Liaise with insurance companies, loss adjusters, assessors, and policyholders.

Schedule and coordinate internal restoration and make safe teams across multiple regions.

Ensure compliance with relevant standards, scopes of work, and insurer SLAs.

Accurately update and maintain job files using Prime Ecosystems (or similar job management systems).

Review site assessments, inspection reports, scopes, and variations.

Manage job progress, budgets, materials, and subcontractors where required.

Proactively resolve client concerns and maintain high-quality customer service.

Support invoicing and documentation accuracy for insurance compliance.

About you:

You will bring with you a good degree of competency across all phases of claims management.

Based on your past experiences you will have a demonstrated ability to prioritise effectively, and meet deadlines in a fast-paced environment.

You will have solid insurance claims experience, you will possess strong written and verbal communication skills with a can do attitude.

Key requirements:

Experience in restoration, insurance building, or claims management (2+ years preferred).

Strong knowledge of water/flood/fire/mould restoration workflows.

Understanding of insurance claim processes and reporting requirements.

Proficient with job management software – Prime Ecosystems experience a strong advantage

Ability to lead and coordinate multiple jobs across different locations.

Excellent verbal and written communication skills.

Comfortable working in a fast-paced environment with competing priorities.

Adequate amount of relevant office admin experience in the applicable labour / manufacturing/ trades or other related industry.

Exceptional organisational skills.

Using initiative to ensure quality and efficient work.

Work autonomously and demonstrate a strong ability to deliver to expectations of requirements.

Have the ability to speak with clients across a variety of industries and backgrounds.

The ability to build, manage and maintain client, supplier and employee relationships.

Excellent communication both written and verbal

Yolk are here to help!

You are more than welcome to call 1300 795 334 from 9am-5pm Monday to Friday to speak to a recruitment consultant. This opportunity is sure to go fast so don't wait to apply and get ready to take the next step in your career!