Join a Dynamic and Supportive Team as a Claims Officer

Are you an experienced Claims Officer looking to be part of a fast-paced, high-performing and fun team environment? We are currently seeking a number of experienced Claims Officers to manage end to end process within residential home building claims.

About the Role:

As a Claims Officer, you’ll manage your own portfolio of claims and be the primary point of contact for policyholders via phone and email. You'll liaise with multiple stakeholders to ensure complete ownership of customer outcomes, working collaboratively with your team to deliver high-quality service and policy results.

Key Responsibilities:

• Manage residential building insurance claims from lodgement to resolution
• Make decisions on claims within your authority
• Provide policy advice and arrange cover as needed
• Prepare and deliver clear, written communications to policyholders
• Track claim progress, including follow-ups and task management
• Respond to incoming correspondence and maintain accurate records

About You:

To thrive in this role, you’ll bring:

• Proven experience in end-to-end claims management, ideally in property insurance
• A collaborative, can-do attitude with a sense of humour
• Strong analytical skills and the ability to work within legislative and policy frameworks
• Confidence in quickly learning new systems and processes
• Excellent communication skills – both written and verbal
• A professional and efficient approach to handling inquiries
• Must be an Australian Citizen

Why Join Us?

• Competitive Hourly rate of $42 p/h + super
• Supportive, engaging team culture with strong leadership
• Opportunity to extend your contract and grow your experience
• Be part of a team delivering meaningful outcomes

For any questions, feel free to contact Mel Ireland on 07 3239 2598 or apply immediately.

Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via [email protected] or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.