Logo for Marketing, Communications and Customer Service Coordinator

Marketing, Communications and Customer Service Coordinator

Templestowe College
Lower Templestowe, VIC
A$44,080-$53,601 p/a
Marketing & Communications → Marketing Communications
Part-time
On-site

Posted 3 days ago


ES Range 3 (Part Time .6 – Fixed term until end of 2025)

Marketing

· Develop the External Marketing Communications plan for the school in conjunction with the Principal Team.

· Manage the brand identity of the school including maintaining of consistent assets such as colours, logos, stationery and merchandise.

· Design and/or work with stakeholders to manage and/or build the school website, in-line with brand guidelines and communications strategy

· Maintain website content updates including all pages and sections that represent the branding and promotional aspects of the school

· Manage the TC Social Media Accounts including permissions, content creation, scheduling and analytics.

Communications

· Ongoing development and maintenance of key internal information and documentation on the website

· Preparation of the Newsletter with production of termly editions, liaising with multiple stakeholders across the community for articles and photos.

· Noticeboards and Classroom Information: Maintaining the display of up to date of school maps, emergency evacuation documents, and philosophy throughout the school and ensuring current information on noticeboards around the school.

· Document management for VRQA and relevant school and DE policies.

· Producing the Next Week @ TC communication.

· Updating and maintaining the staff handbook.

Customer Service (Attendance)

· Make proactive outbound phone calls to parents/carers of students with low attendance/high number of absences.

· Document reasons for absence and log attendance notes where relevant.

· Work with Community Executive Teams and relevant Assistant Principal on complex cases, offering support and making referrals as necessary.

· Analyse attendance data

Required Skills and Experience

· Qualifications in marketing, communications, design or equivalent relevant experience.

· Strong verbal and written communication skills

· Ability to plan, prioritise and organise schedules and work to deadlines that involve others.

SELECTION CRITERIA:

SC1 – Demonstrated experience in marketing and communications, including the development and implementation of strategic communication plans.

SC2 – Demonstrated proficiency in content creation and digital communication, including website management and social media platforms.

SC3 – High-level written and verbal communication skills, including the ability to prepare professional newsletters and internal communications.

SC4 – Demonstrated organisational skills and ability to manage competing priorities and meet deadlines.
SC5 – Demonstrated interpersonal and customer service skills, including the ability to engage with families, staff, and students in a supportive and respectful manner.

Department of Education Recruitment online Job ID 1480657

Applications should addrerss the Selection Criteria and include a CV and short cover letter. Click apply now.


About Templestowe College

Lower Templestowe, VIC, Australia
Education, Training & Professional Development

This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about their culture and values before applying for the role.

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