Lower Murray Water (LMW) is a large regional organisation servicing diverse communities across the region, stretching from Kerang to the South Australian border. A unique organisation, LMW operates both urban and rural water businesses which support domestic and commercial customers from households through to large-scale irrigation operations. As a leader within the region, LMW has established itself as a major contributor to enhancing regional prosperity, directly impacting social, environmental, and economic benefits.

We are seeking an enthusiastic individual with customer service experience in a fast-paced environment to join our Swan Hill team.

About the role:

As the first point of call to our external customers, you will play an important part in the delivery of complex customer services to customers across our large service region.

This is a part time position for 24 hours a week.

Key responsibilities of this role include, but are not limited to:

Provide complex customer services to our customers

Demonstrate attention to detail and analytical ability

Case manage customer enquiries

Identify opportunities for improvement, consistency, and efficiency across the Customer team

About you:

You might have a background in financial, property or legal administration or a complex customer service in a fast-paced environment. Ideally, you will have the following:

An analytical mind

High customer focus

Enjoy working in a fast-paced agile environment

Self-motivated and results orientated

We encourage to you apply even if you don’t tick all the boxes. You may have other skills and experience which make you a great fit for the role.

What we offer:

A friendly and inclusive culture

Flexible working options to support a healthy work-life balance for you and your family.

A dynamic workplace where every day offers new and exciting ventures

Health and wellbeing initiatives including an Employee Assistance Program.

A strong focus on career and leadership development

Attractive salary and employment benefits under our Enterprise Agreement

Working at LMW will inspire you to be passionate, innovative and dynamic. The skills and abilities you bring to the role will be valued. We are committed to fostering a high-performing culture through continued coaching, developing and learning opportunities which will support an exciting career.

How to apply:

To apply for this role, you must have the right to work in Australia. Please visit Careers - Lower Murray Water complete the application form including responses to the following questions:

1. Which of the following statements best describes your right to work in Australia?

2. Why do you want to be a Customer Service Officer at LMW?

3. What experience do you have working in complex customer service roles?

Email your application form and resume to [email protected] by 5pm Friday 27 June 2025. Enquiries can be directed to Wendy Davison on 0473 576 911 or the Recruitment email address.

Please note that our recruitment process involves verifying references, performing background checks, and conducting pre-employment fitness for work evaluation, including drug and alcohol screening.

We pride ourselves on our inclusive and diverse workforce and celebrate that everyone at LMW is unique in their own way. These unique differences create a culture at LMW that enhances not only our organisation but also the community in which we serve.

If you require any help with your application, accessibility or reasonable adjustments during the recruitment process please don’t hesitate to contact our Diversity & Inclusion Officer – Steph on 0498 400 052.