About the business

The Port of Darwin is the nation's 'northern gateway' for Australasian trade. We have commercial wharf facilities at East Arm and the cruise ship terminal at Fort Hill Wharf.

Darwin Port provides world class pilotage and harbour control systems and a seamless supply chain capable of handling containers, bulk liquids, bulk materials, live exports and heavy lift oversized cargoes. With expansion plans and a commitment to continuing investments in infrastructure, Darwin Port is ready to service Australia's future needs and capitalise on the development of Northern Australia and emerging markets.

About the role

We are currently seeking a highly motivated and experienced Cruise Facility Operations Coordinator which serves as the primary liaison between the Darwin Port Cruise Vessel Terminal, the Cruise line staff and other stakeholders.

You are responsible for establishing strong relationships with cruise line customers and external contractors. Working closely with Darwin Port internal teams this role aims to improve the customer arrival and departure experience, optimize turnaround times, and ensure safe service delivery, all while enforcing security regulations.

Skills and experience

It is essential that you hold a Diploma in Business, or equivalent professional training in logistics, port operations or management, or a related discipline, with experience in the leadership and management of multiple teams.

A high level of customer service, experience in logistics and knowledge of the Maritime Transport and Offshore Facilities Security (MTOFSA) Act is also essential to this role.

You are highly organised and planned with excellent administration & customer service skills. You will have high level interpersonal skills and the ability to build productive relationships to achieve positive outcomes with all stakeholders.

You must be honest, reliable and be able work both as part of a team and independently.

Review the full position description on our Careers page athttps://www.darwinport.com.au/about/careers.

Due to the nature of this role, you will be required to work varied hours of work, which includes weekends and public holidays.

Benefits and perks

Competitive Base Salary

5 weeks annual leave per annum (accrued pro rata)

Permanent full-time position

All applicants must hold or be eligible to obtain a Maritime Security Identity Card (MSIC) which includes a background check and may be required to undertake a pre-employment medical assessment and will be subject to Drug and Alcohol testing in accordance with Company policy.

This position is located at Fort Hill Wharf, but will require occasional travel to East Arm Wharf also. The successful applicant will need sufficient transport to get to work, as there is no Public Transport (buses) or bicycle access to East Arm Wharf .

You are expected to carry out your position in alignment with the Darwin Port values of Teamwork, Respect, Integrity, Honesty and Safety.

Interested? Applications are to be submitted via the ‘Apply’ link on this advertisement.

All applications should include your resume plus a short covering letter detailing your suitability for this role.

For further information on this position please email [email protected]

Applications close Thursday 3 July 2025

NB: We reserve the right to commence the recruitment process prior to the closing date on the advertisement if we receive suitable candidates. We encourage you to apply as soon as possible.