Join a Team That Makes a Difference

About Us:

At Excellent Carers, we are dedicated to leaving the world better than we found it. Our mission is to empower individuals with disabilities by delivering innovative, inclusive, and person-centered services that inspire happiness and positivity. We take pride in building strong relationships with our participants and their families, fostering a culture of compassion, excellence, and continuous improvement.

About The Opportunity:

As an NDIS Service Coordinator/ Supervisor, you will be at the heart of driving meaningful impact, leading a team of Support Workers, and ensuring exceptional service delivery. This is more than a job – it’s an opportunity to shape lives and contribute to a vibrant community.

If you value autonomy, thrive in a leadership role, and are conscientious in everything you do, this is your opportunity to make a difference while growing your career.

Working Hours

9:00 am – 3:00 pm

3 to 5 days per week

What You'll Do:

1. Reporting & Supervision

Work under the close supervision of the Disability Manager, receiving guidance, performance feedback and direction on all service administration activities.

2. Client & Stakeholder Communication

Manage inbound client calls and act as the first point of contact for all service enquiries.

Respond to stakeholder emails promptly, keeping clients, families, and external providers informed of service updates.

Liaise with referring agencies and allied health professionals to coordinate care and share relevant client information.

3. Workforce Supervision & Support

Directly supervise Support Workers, providing day-to-day guidance, rostering support, and acting as their primary escalation point.

Coordinate monthly supervision sessions and on-the-job check-ins to ensure quality of care and compliance with support plans.

Facilitate team meetings to share best practices, address concerns, and maintain cohesion across the support team.

4. Compliance, Quality & Risk Management

Maintain compliance with customer service standards, organisational quality frameworks, NDIS/QS regulatory requirements and internal risk management policies.

Update and review risk management plans, incident management protocols and other governance documents to reflect new learnings or regulatory changes.

Manage the incident register, ensuring all incidents are logged, investigated, and followed up with corrective actions and required paperwork.

5. Documentation & Service Agreements

Prepare and update service agreements, support plans, risk assessments and related forms in line with the NDIS Price Guide and internal policies.

Obtain signatures from clients, guardians and relevant parties, and ensure fully executed agreements are filed and accessible.

Generate monthly reports on client visits, support hours delivered, incident trends and compliance checks.

6. Coordination & Administration

Work closely with HR to handle rostering, recruitment, onboarding and compliance checks (e.g. Working with Children Checks, Police Checks).

Coordinate with SIL teams to manage Specialist Independent Living services across SIL houses, ensuring client goals are met.

Organise client group-based activities once a month, designing and scheduling events that promote social engagement and skill development.

Develop individualised activity planners that align with each client’s goals, preferences and NDIS plan objectives.

Selection Criteria

Essential:

Minimum 3 years’ relevant demonstrated experience coordinating NDIS services, including working with complex clients (behavioural and high intensity)

Comprehensive knowledge of NDIS processes, compliance requirements and quality standards

Proven incident management, risk mitigation and compliance reporting skills

Exceptional written and verbal communication, with ability to engage diverse stakeholders

Strong organisational skills and ability to manage competing priorities in a fast-paced environment

Experience mentoring and developing team members

Proficiency in Microsoft Office and rostering/client management software

Current NDIS Worker Screening Check, First Aid Certificate and a valid Australian driver’s licence

Desirable:

Tertiary qualification in Community Services, Disability or related field

Experience with Supported Independent Living (SIL) practices

Knowledge of Therapy & Capacity Building services within the NDIS

Track record of implementing service improvement initiatives and contributing to business growth

How to Apply

To apply for this exciting opportunity, please submit your updated resume showcasing your relevant experience, achievements, and qualifications.

Submit your application via Seek or email it directly to [email protected] with subject - “Application -NDIS Service Coordinator/ Supervisor”.

For questions, call our Human Resources Team on 08 6186 7788 ext. 3 or email [email protected].

Note: Only shortlisted candidates will be contacted. Excellent Carers reserves the right to progress suitable applicants prior to the closing date.