About Us

Infinity Support Services is a purpose-driven organisation dedicated to empowering individuals with disabilities through inclusive, person-centred support. We operate across supported accommodation, community access, allied health, and support coordination services. Our mission is to create a meaningful impact, promote equality, and help people live their fullest lives.

The Opportunity

We are seeking an experienced NDIS Compliance and Quality Officer to join our dynamic team and play a vital role in maintaining the highest standards for our services.

Key Responsibilities

Oversee and manage all aspects of NDIS compliance and quality assurance processes, ensuring continuous improvement in service delivery.

Develop, implement, and monitor quality assurance frameworks and risk management strategies to uphold best practices and regulatory standards.

Conduct regular audits, quality reviews, and internal assessments to guarantee adherence to NDIS Practice Standards and relevant legislation.

Prepare detailed audit and quality reports, presenting findings and recommendations to senior management.

Lead initiatives to identify, investigate, and resolve quality issues, implementing corrective and preventive actions as needed.

Provide training and support to staff to promote a culture of compliance, quality, and continuous improvement.

Liaise with external auditors, regulatory bodies, and stakeholders to ensure ongoing compliance and quality assurance.

Support the Authorised Program Officer (APO) in monitoring, implementing, and maintaining organisational compliance with restrictive interventions.

About You

Minimum 3 years’ experience in NDIS compliance, quality assurance, or auditing roles.

In-depth knowledge of NDIS Practice Standards, quality management systems, relevant legislation, and best practices.

Strong analytical, problem-solving, and report-writing skills.

Demonstrated experience in developing and implementing quality assurance frameworks and conducting quality reviews.

Excellent communication and interpersonal abilities.

Relevant tertiary qualifications in Disability, Compliance, Quality Assurance, Auditing, or related fields are highly regarded.

Proven ability to work independently and as part of a team in a fast-paced environment.

Experience in reviewing and use of restrictive practice under the NDIS guideline.

What We Offer

Competitive salary package commensurate with experience.

Opportunities for professional development and career progression.

Supportive and inclusive workplace culture.

How to Apply

If you are ready to make a positive impact and meet the above criteria, we want to hear from you!

Please submit your resume and a cover letter outlining your relevant experience and why you are the ideal candidate for this role.

We are an equal opportunity employer and encourage applications from people of all backgrounds and abilities.