At Vertaview Group, we are deeply committed to ensuring the safety and wellbeing of every customer we serve. As a Senior Lead Customer Incidents and Complaints, you will have the opportunity to take charge of shaping the future of customer safeguarding within our organisation, while leading a team of 3. This role will see you playing a pivotal part in ensuring our high standards are met, while influencing and guiding others to manage incidents and complaints effectively.

Benefits:

• Discounts at hundreds of everyday retailers
• Access to full salary packaging, which substantially increases your take home pay
• We offer career progression, and plenty of training but - way more importantly - we offer a clear and genuine reason for coming to work each day

What We’re Looking For:

With a passion for customer safeguarding, particularly in the health or community services sector, you bring valuable experience in protecting vulnerable individuals. As a natural leader, you will influence key stakeholders, managing change, and driving top performance. Your strong analytical skills enable you to identify trends and develop solutions, focusing on achieving results in a fast-paced environment. With extensive experience in safeguarding roles, you possess strong technical skills in managing incidents, complaints, and risk mitigation. Additionally, your effective communication skills allow you to educate both teams and external stakeholders.

Qualifications & Experience:

• Tertiary qualifications in health, allied health, social or behavioural science (or working towards).
• Lead investigator training and experience in safeguarding – or be willing to obtain.
• Current NDIS Worker Screening Clearance, Working with Children’s Check, and a current unrestricted Driver’s License.

Vertaview Group consists of Allinto, Arbourwell, Multicap and Open Minds.

Vertaview Group purposefully brings together leading human and social service providers to amplify pursuit of our shared and enduring social impact. We are leaders in high needs disability support and mental health services.

We are creating opportunities and championing possibilities for people with disability and mental health needs. We provide individualised support, experiences and opportunities for more than 8,000 people across QLD, NSW and VIC. While we have grown and diversified, we are driven by our passion for every individual’s right to connect and realise the possibilities available to them so that they can have a good life.

Application Process:

We will be actioning the resumes as they come. So don’t delay! If you have any questions reach out to [email protected]

“Vertaview Group acknowledges the Traditional Custodians of the lands on which we all work, live and play. We pay our respects to the Elders past and present and extend that respect to all First Nations Peoples. We reflect upon the millions of footprints that are embedded into the earth from our Ancestors, the pathways that were forged, the meaning they leave behind and the continuation of the traditions through the next generations.”