We’re Growing – 20+ new roles on our Australian Super team!

Our Australian Super team is expanding rapidly, and we’re looking for passionate customer experience professionals to join us. If you’re ready to make a real impact supporting members of some of Australia’s largest super funds, we want to hear from you. No call centre experience? No problem—we’ll train you!

Why You’ll Love Working With Us
• Full training provided – bring your customer service skills, and we’ll take care of the rest
• Mid July start date
• $27.17 per hour + super + incentives
• Inspiring Workspace: Work from our modern office at 7 Tomlins Street, South Townsville, with beautiful scenic views.
• Flexible training schedule to suit you! Training times will be 4pm-8pm, Monday to Friday.
• Clear career pathways – 80% of our frontline leaders on the account started in this role!
• Set shift times after training between the hours of 2pm-8pm
• Supportive team culture – regular social events, relaxed dress code, and employee wellbeing programs

What You’ll Be Doing
• Taking inbound calls and providing clear, helpful support to members with online support, super accumulation, withdrawals, pension, investments, and employer contributions.
• Using internal systems to answer questions and resolve issues
• Following compliance processes and keeping customer information secure
• Referring customers to other departments when needed

What We’re Looking For
• Friendly, professional communication skills
• Confidence using multiple systems and multitasking
• Calm, focused attitude in busy environments
• Positive, proactive mindset and a willingness to learn
• Strong team spirit with individual accountability

Ready to Apply?
If you’re looking for a stable, rewarding role where you can build real skills and grow your career, apply today and see where a career at Concentrix can take you!