Sullivan Nicolaides Pathology now has a full-time (37.5hr per week) opportunity for an administrative professional to work as a pathology customer service support team member in our Doctor Service Contact Centre based at our main laboratory in Bowen Hills, Brisbane.

In this role, you will be primarily responsible for providing customer service assistance to our referring practitioners.

It will require a friendly customer-focused individual with a highly professional nature, strong phone etiquette, and the ability to work effectively and multi-task in a fast paced environment.

Additionally, your strong written and communication skills and commitment to service excellence will ensure that you proactively and willingly deliver a personalised customer service experience.

The Doctor Service Contact Centre is responsible for several essential operation functions, including:

Providing exceptional service with strong customer focus to medical practitioners and their patients and SNP team members, ensuring effective communication between various sections within the laboratory;

Answering a high volume of incoming phone calls from medical centres, hospitals and nursing homes

Issuing of patient results to referring doctors and hospitals, including critical results that may require more extensive follow-up;

Actioning the urgent/critical phone queue

Performing daily administrative tasks

Providing assistance with pathology tests and reports, maintaining and updating medical centre and hospital details, and general enquiries

What we are looking for

We're looking for a confident, self-driven individual who thrives both in a team setting and when working independently. If you're someone who embraces challenges, excels at multitasking, and takes initiative, this could be the perfect opportunity for you.

If you're comfortable making decisions, take responsibility with ease, have a genuine passion for healthcare, and are seeking a long-term, rewarding role, we’d love to hear from you. This is an exciting position for the right person!

The ideal candidate for this role will demonstrate:

Exceptional customer service skills, with excellent communication and phone etiquette when engaging with all stakeholders.

A genuine passion for helping others, regardless of the nature of the request.

Strong ability to maintain confidentiality when handling patient information.

A keen eye for detail, with a proven track record of accurate data entry.

Desirable attributes:

Experience in administration within a healthcare setting, with a focus on providing compassionate client/patient care, and familiarity with medical terminology.

Previous experience in pathology or healthcare is a plus.

Proven ability to manage high volumes of incoming calls efficiently.

Comprehensive training will be provided over a six-month period.

This role operates on rotating shifts from 7:00 AM to 6:45 PM, Monday to Friday, with occasional Saturday and public holiday shifts, as needed (overtime pay applies).

About Sullivan Nicolaides Pathology (SNP)

Sullivan Nicolaides Pathology (SNP) is one of Australia's leading providers of diagnostic pathology services, recognised for our unwavering commitment to excellence in patient care and high-quality testing. As part of the global Sonic Healthcare network, we operate a wide-reaching network of laboratories and collection centres, offering comprehensive services across histopathology, cytopathology, and molecular diagnostics.

At SNP, we don’t just offer jobs, we build long-term careers. With many of our team members celebrating over 20 years of service, we pride ourselves on delivering genuine opportunities for learning, development, and career progression.

We foster a strong culture of support and collaboration, backed by an open-door policy and a shared dedication to excellence. Every team member plays a vital role in delivering accurate, timely results that support the health and well-being of our community.

Why Choose Us?

Benefits Platform: Gain access to exclusive discounts and store cards from hundreds of retailers across Australia. Enjoy significant savings at over 9,000 locations!

Novated Leases: Take advantage of our novated leasing options. Finance a vehicle of your choice with potential tax savings and simplified management.

Fitness Passport: Stay active with discounted gym memberships at any gym of your choosing. Prioritize your health and wellbeing with ease!

Parental and Adoption Leave: We believe in supporting families! Enjoy twelve weeks of paid parental and adoption leave, giving you the time you need to welcome a new addition.

Employee Assistance Program (EAP): Access a free, confidential, and voluntary counselling service for you and your immediate family, available whenever you need support.

Career Opportunities: At Sullivan Nicolaides Pathology and Sonic Healthcare, your career path is full of possibilities! Enjoy structured progression, pay increases, and training in advanced skills.

Medicare Rebates: Benefit from exclusive Medicare rebates for pathology and diagnostic imaging services for you and your family.

We embrace diversity: Sullivan Nicolaides Pathology is an equal-opportunity employer and is committed to creating an inclusive environment for all employees. We also value candidates with Australian Defence Force (ADF) experience and encourage veterans and partners of veterans to apply.

Join Us!

If you are committed to providing high-quality patient care and want to enjoy these incredible benefits, we would love to hear from you!