Community Support Worker
Youturn
Posted 12 days ago
Community Support Worker – Tewantin Community Support Centre
Make a difference every day in your community.
Are you an organised, people-focused team player with a passion for supporting your community? Do you enjoy juggling a variety of admin tasks while creating a warm and welcoming environment? Youturn is looking for a friendly, capable Community Support Worker to join our Tewantin Community Services team.
This is a key role that combines front-desk engagement, administrative support, and team collaboration. You’ll be central to the smooth running of our Tewantin Community Support Centre, helping clients, staff, and community partners feel informed, supported, and valued.
About Youturn
At Youturn, we believe in walking alongside people through life’s toughest moments. With programs across youth homelessness, mental health, suicide prevention, and community support, we’re here to provide hope and opportunity where it’s needed most.
Our Tewantin Community Support Centre plays a vital role in delivering connection and practical help to those doing it tough. And we can’t do it without a great team.
About the Role
As a Community Support Worker, you'll be the first point of contact at our centre—welcoming community members, answering questions, and supporting day-to-day office operations. You'll work closely with Youturn’s Community Services team to ensure the space runs efficiently and is well-equipped to support both clients and staff.
Key Responsibilities
Administrative Support & Office Duties
Perform a variety of admin tasks including:
Answering phones and managing emails
Filing, scanning, and data entry
Maintaining office and client databases
Managing mail (incoming and outgoing)
Prepare resources, complete errands such as shopping and postage, and manage office supply stock levels
Assist with room bookings and set-up for meetings and events
Ensure client-facing spaces (including the community kitchen and amenities) are clean, tidy, and welcoming
Support the upkeep of communal areas and maintain general housekeeping standards
Front Desk & Community Engagement
Provide a warm and professional reception experience to clients, stakeholders, staff, and community visitors
Respond to general enquiries and direct individuals to relevant services or team members
Offer assistance and support to community partners and volunteers delivering services at the Centre
Provide basic information and support to clients accessing the Centre for assistance
Team and Organisational Involvement
Work collaboratively with colleagues across Youturn’s community services
Attend team meetings and contribute ideas to improve service delivery
Support local events, forums, and community engagement activities
Uphold Youturn values in all interactions, showing empathy, professionalism, and inclusivity
About You
Essential Criteria
Holds, or is currently working towards, a Certificate III in Community Services (or similar relevant qualification)
Proven experience in a customer-facing or community support role, ideally with vulnerable populations
Confident with Microsoft Office (Word, Outlook, Excel, PowerPoint)
Strong written and verbal communication skills—able to connect with people from all walks of life
Solid organisational skills with the ability to manage multiple tasks and adapt to shifting priorities
Able to handle sensitive information with care and confidentiality
A compassionate and inclusive approach when working with people facing challenges
Ability to work independently and take initiative, while also thriving in a team environment
Willingness to take direction and contribute to a flexible, solutions-focused workplace
Other Requirements
Current C Class Open Driver’s Licence
Valid Working with Children Check (Blue Card)
Willingness to undergo a Licensed Care Suitability Check (or currently holds one)
Desirable
Knowledge of local community services and support networks in the Noosa/Tewantin area
Experience working in a multi-service community or support centre
Benefits for Youturn Team Members
We offer a generous remuneration package with benefits designed to support your career and lifestyle goals.
Enjoy 12% superannuation plus access to generous salary packaging of up to $15,900, plus $2,650 meal entertainment benefits, to further maximise your take-home pay, offering you even greater advantages such as partial exemptions for Remote Area Benefits, Relocation Expenses and Car Parking (if eligible).
Flexibility: Enjoy work-life balance with flexibility for negotiating start/finish times, tailoring your career to your lifestyle!
Wellness Leave: Recharge with 5 days of paid wellness leave each year (pro-rata).
Paid Parental Leave: Unlock 12 weeks of paid parental leave benefits after just one year of dedicated service.
Annual Leave Loading: Receive additional pay with annual leave loading.
For everyone who shares our passion
We encourage applications from people of all ages, nationalities, abilities and cultures – including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people living with disability.
To apply, please submit:
Yyour current resume and cover letter highlighting how you meet our Essential and Desirable Requirements to become a key part of the Tewantin Community Support Centre and help us build stronger, more connected communities—one conversation, one task, one day at a time.
About Youturn
Youturn is a national not-for-profit delivering health and community services to people of all ages across Australia. Trusted to deliver safe, inclusive, and supportive programs, Youturn ensures those we support have access to secure and affordable housing and enjoy optimal mental wellbeing.
At Youturn, you are part of a passionate team who are making a big difference in the lives of those who need it most. Most people reach out to us in times of intense crisis or emotional distress, seeking our understanding and compassion.
Our team provide non-judgmental, individualised support to those in need, ensuring we are delivering on our vision, mission and values.
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