MAYDAY Recruitment is excited to be partnering with a global leader in construction services to recruit a Retention Specialist for their high-performing service team based in Brisbane.

This newly created position is ideal for candidates with a sales or account management background who are looking to move away from a KPI-heavy environment and into a role focused on client care, contract renewals, and long-term relationship management.

You'll work closely with existing clients to ensure a seamless and proactive renewal process of service contracts.

Join an award-winning company that values collaboration, inclusion, and flexibility, and be part of a team that delivers accurate, timely, and efficient support across key business functions.

What's in it for you?

• Immediate start within the next 2-3 weeks,
• 12-month temporary role with the opportunity to extend or convert to a long-term contract.
• Full face-to-face training with experienced team members to ensure a smooth onboarding process.
• Milton location - central offices, next to public transport links.
• Full-time in the office role working alongside tenured team members.
• Join a diverse office and work alongside seniors within the business.
• Join an award-winning, global organisation and learn from experts in the field.
• Monday - Friday, full-time office hours.
• $35 - $40 p/h + super, depending on experience.

Key Responsibilities:

• Manage and maintain accurate client records across multiple internal systems, ensuring all database information is current and reliable.
• Contact existing clients to discuss and finalise the renewal of service contracts, including negotiating contract duration and any applicable discounts, while maintaining a strong focus on service excellence.
• Prepare, update, and issue contracts for client review and signature, ensuring all documentation is completed accurately and processed in a timely manner.
• Partner with the sales team to escalate and resolve any client concerns or service-related issues, ensuring a smooth and positive client experience throughout the renewal process.
• Provide ongoing administrative support by handling renewal-related paperwork and procedures, helping to deliver efficient, high-quality service to existing clients.

The ideal candidate:

• Experience in phone-based customer service or sales roles.
• Confidence handling objections and finding practical solutions.
• High attention to detail when managing data and documents.
• Ability to navigate multiple systems while multitasking.
• Clear, professional communication skills, verbal and written.
• Full Australian working rights and availability for office-based work in Brisbane.

If you are looking for your next opportunity and want to advance your career with a global leader, apply today.