About TAFE Queensland

TAFE Queensland is proud to be the largest and most experienced Vocational Education and Training provider in the State. For more than 140 years, TAFE Queensland has delivered practical and industry-relevant training to provide students with the skills and experience they need to build lifelong careers. TAFE Queensland been named the Large Training Provider of the Year at the prestigious 2023 Australian Training Awards. Our training is delivered to students and apprentices on-site, online, in the workplace, or on-campus to give people the skills they need to enrich their communities, support their industries, and strengthen their local economies.

By working at TAFE Queensland, you can be part of a highly experienced workforce closely connected with their industries and dedicated to delivering best practices and innovative training.

Your Opportunity

As the Systems Engineer. Identity and Access Management, you will be responsible for:

• Work within Enterprise Infrastructure with a focus on providing support for existing and emerging Identity and Access Management systems and processes
• Be responsible for managing continuous improvement activities across Identity and Access Management processes

This position reports to the Identity and Access Management Lead.

This is a Permanent, Full-Time opportunity, unless otherwise determined.

The position will be based primarily at Mount Gravatt however you may be required to perform work at other TAFE Queensland campuses.

Key Responsibilities

• Provide input into the design and implementation of on-premise and Cloud based services pertaining to the IDAM system and services.
• Ensure all work is closely aligned with TAFE Queensland’s strategic vision and operational planning.
• Collaborate with functional and technical team members to develop deployment strategies for the Identity solution implementation.
• Engage and liaise with ICT resources, managed service providers and third-party vendors to ensure positive outcomes for IDAM operational and project activities.
• Co-ordinate Identity and Access Management changes with the TAFE Queensland ICT Change/Incident/Problem Manager and ensure reliability and security of IDAM system and services.
• Review and identify ways to improve performance and stability of services and applications through continuous improvement and automation.
• Develop and document processes and procedures using best practices to support the ongoing operation of the Identity and Access Management solutions.
• Identifying emerging technology solutions that reduce cost, increase efficiencies, enhance capabilities, reduce risk and improve security.
• Ensure that all Identity and Access technology actions create a positive customer experience.
• Establish strong working relationships and communicate related concepts to a broad range of technical and non-technical clients, including key stakeholders and external consultants.
• Provide level 2 support and resolution ownership for the identity platforms including third party escalation.
• Manage incidents through to resolution pertaining to the IDAM platform and integration points.
• Contribute to project team planning activities including stand up meetings and iteration planning.
• Contribute to the success of transformation and cultural change through promoting and modelling the established values of Showing Initiative, Working Together, Focusing on our Customer and Taking Responsibility.

How you will be assessed

The ideal applicant will be someone who has the following key capabilities:

• Demonstrated understanding of key IDAM disciplines, with a strong understanding of IDAM applications and services including on-premise and cloud environments;
• Experience in communicating with business and academic stakeholders in order to understand user requirements and communicate those needs at a technical level.
• Demonstrated ability to work in a team environment while able to function autonomously to deliver agreed outcomes.
• Demonstrated ability to provide system support by managing incidents and problems using best practise methods.
• Strong written and verbal communication skills, with the proven ability to engage effectively at all levels of an organisation, including the ability to work effectively alongside outsourced delivery partners.
• Demonstrated ability to live and promote a strong ICT team culture that values the contributions of all team members, is honest and considerate, and through that contributes to a highly respected high-performance team.

Highly Desirable Requirements

• Tertiary qualification in Information and Communications Technology or demonstrated equivalent experience is highly regarded.
• IT service management (ITSM) experience including Incident, Change, Problem and Release management.
• Experience or general understanding of:
• Identity and password management tools
• Directory services including Active Directory, Azure Active Directory
• Federated Identity Management - and concepts such as SAML and OAuth.
• Single sign on and Multi factor Authentication.
• Knowledge and understanding of privilege access management concepts.
• Knowledge and understanding of relational databases.

How to apply:

If you’re interested in this role, click the ‘Apply’ button to submit your application via the TAFE Queensland Recruitment Portal. When submitting your application, please ensure you provide the following:

• A detailed resume;
• A cover letter that outlines your known skills, abilities, knowledge and experience in response to the “How you will be assessed” criteria above (maximum of 2 pages in total); and
• The contact details for two referees (one of whom is your current supervisor)

Closing date: 11:59pm Tuesday 1st July 2025

Job Reference Number: TQ2025-539

For further information, please contact:

Andrew Quarry

Identity and Access Management Lead

[email protected]