Join AMPARO Advocacy:

AMPARO Advocacy is a non-profit community organisation which provides independent individual and systemic advocacy with, and on behalf of, people from culturally and linguistically diverse (CALD) backgrounds with disability. AMPARO Advocacy is governed by a voluntary Management Committee, the majority of whom are people from a CALD background with disability.

Why would I choose to work at AMPARO Advocacy. When you join our team, you can benefit from the following:

Tax-Free Savings: Increase your take-home pay by salary packaging up to $15,900 of your annual salary tax-free.

Christmas and New Year Leave – enjoy up to 3 days of paid leave during the Christmas and New Year Holidays.

Employee Assistance Program: Access to free and confidential counselling services for you and your family members.

The Opportunity

The Intake and Administration Officer’s main role is to actively support the administration team which comprises the Chief Executive Officer (CEO), ILC Coordinator and Senior Administration Officer in all areas of administration including minute taking, asset recording, membership communications, filing and other office duties.

The role also requires the individual to undertake intake and peak activities which involves acting as the first point of contact over the phone, via email and in person for people enquiring about advocacy and disability related advice. You may be required to refer individuals on or provide a clear pathway for their needs.

Having empathy, compassion and resilience is a key part of this role due to the nature of the enquiries and, at times the content can be distressing.

The position is currently based at our office at Gaythorne.

Key Responsibilities:

Be the first point of contact for referrals for our services

Receive, triage, and manage incoming referrals quickly and professionally

Maintain accurate and up-to-date referral and membership records for accountability and transparency

Deliver a professional service which positions the organisation positively and favourably with all who come into contact, in a timely manner

Maintain effective relationships with relevant internal and external stakeholders to ensure quality outcomes are achieved

Undertake routine office activities which may include database entry, filing, ordering of stationery and catering items, organising servicing and/or maintenance of vehicle, assets maintenance, all in accordance with AMPARO policies and procedures

Actively participate in induction, training and regular team meetings as required

Undertake other office related duties as required

Key Competencies:

Commitment to human rights, social justice and inclusion principles.

Excellent communication, service provision, negotiation, problem-solving solving and decision-making skills.

An ability to work independently and think proactively

Demonstrate sound computer literacy, particularly with Office 365.

Demonstrated ability to maintain up-to-date and accurate client records in our Client Record Management system.

A quick learner who thrives in a team environment

Key Selection Criteria

Strong commitment to human rights and social justice principles.

Demonstrated experience with a minimum of five years planning, prioritising, and organising administrative support to meet deadlines in a fast-paced office environment.

The ability to rapidly acquire knowledge and understanding of intake and referral processes in a social services environment

Well-developed interpersonal and written communication skills and abilities across a range of platforms, including correspondence and formal communications.

Demonstrated competence in using office technologies including Microsoft Office 365 and standard office equipment.

An ability to work well in a team, be self-motivated and to work independently with minimum supervision.

A Driver’s license is essential.

Terms and Conditions

AMPARO employees are employed under the conditions of the Social, Community, Home Care and Disability Services (SCHADS) Industry Award.

The Administration and Intake Officer’s role is 25 hours per week 4-5 days a week. This position is a fixed-term contract until 30 June 2027 with the possibility of extension. All AMPARO positions have a funding contingent, continuing employment provision, that employment will continue only if funding for the position is available. Pay and conditions are equivalent to Level 3 of the Social, Community, Home Care and Disability Services (SCHADS) Industry Award.

Clearance Checks

The Disability Services Act 2006 requires criminal history screening for all people engaged by a funded non‐government service provider. All staff are required to obtain a Working with Children Check (“Blue Card”) and Disability Worker Screening Clearance ("Yellow Card") prior to commencing employment. Ongoing employment is dependent upon the person’s ability to renew their Blue Card and the Yellow Card when due.

Who You Are

You’re someone who thrives on clear communication and collaboration. You bring a strong work ethic, a calm and confident presence, and a love of systems and detail. You are:

Calm and capable under pressure, juggling priorities without dropping the ball

Process-driven, disciplined, and reliable—nothing gets missed

Energetic and enthusiastic, bringing a proactive, can-do attitude

An excellent communicator, with warmth, empathy, and professionalism

Comfortable having respectful and honest conversations, even when challenging

Solutions-focused with strong critical thinking and problem-solving skills

Compassionate and respectful with vulnerable individuals and their carers/families

Passionate about improving systems and supporting a high-performing team

APPLICATION PROCESS

Applications close at 9am on Monday 30th June 2025

To apply, please submit the following documents:

A cover letter detailing why you would like to work with AMPARO Advocacy and how you meet the requirements of the role including responses to the Selection Criteria

Your resume detailing professional experience and education, along with the contact details of 2 referees.

Please Note: We encourage you to apply promptly as we may shortlist and interview within the vacancy period. Applications that do not address the Selection Criteria will not be considered or responded to.

Should you wish to talk with someone about this position, please contact the Senior Administration Officer of AMPARO Advocacy, Jo McCarthy on (07) 3354 4900.

AMPARO Advocacy is an Equal Employment Opportunity workplace and we encourage people of diverse backgrounds and people with disability to apply.