Who is STAR Community Services?

We are an award-winning not-for-profit organisation providing a range of aged care services including Support at Home, NDIS and disability support services since 1996. STAR supports the elderly and people with disability to live independently, engage with the wider community and achieve their goals. With the generous support of local community volunteers, we offer a wide range aged care and disability support services to ensure that the vulnerable members of our community can access affordable and reliable services such as Support at Home, transport, social activities, companionship and more. We are an advocate of inclusive communities where people of all ages and abilities have equal access to opportunities and facilities. Fighting social isolation is a key area of focus for STAR. We regularly organise programs and events to help reduce the growing problem of social isolation amongst the elderly and people with disabilities. We are currently servicing Redlands, Ipswich, Logan, Gold Coast & Toowoomba areas.

Are you passionate about delivering accurate, client-focused financial services in the aged care sector? Join STAR Community Services, a leader in community-based aged care, and help us deliver high-quality financial administration under the Support at Home Program.

The Support at Home Finance Administration Officer is responsible for providing accurate, efficient, and client-focused financial administration to support the delivery of aged care services under the Support at Home Program. This position ensures the timely processing of financial transactions, including accounts receivable and payable, reimbursements, and funding claims, while maintaining accurate and up-to-date client financial records.

The role involves regular liaison with clients, families, internal staff, and external stakeholders to manage financial enquiries and deliver high-quality customer service in line with STAR Community Services’ policies and procedures. The officer is responsible for conducting monthly reconciliations, preparing financial reports, and supporting internal audit processes, contributing to the overall financial integrity and operational effectiveness of the organisation.

As STAR transitions to the Support at Home model, this role will play an important part in identifying opportunities for process improvement, adapting to new funding structures, and implementing system changes to ensure compliance and efficiency.

What can STAR Community Services Offer you?

Full Time Role based in Cleveland

Competitive salary package + benefit of NFP salary sacrifice options. Via salary packaging arrangements, allocate some living expenses directly from your pre-taxable income and ultimately increase your take-home pay

Access to package meal and entertainment expenses via salary packaging

Opportunity to join a supportive organisation with friendly People & Culture

Employee assistance program

Purpose driven organisation making a real difference in the communities we service

Convenient location with free parking onsite

What are the Key responsibilities?

Data Entry and Reconciliation:

Accurately input data ensuring client statements reflect real-time data and are ready for end-of-month reconciliation.

Claims Management:

Ensure effective and efficient management of claims.

Lead the change for transition to SAH Finance, finding the most efficient processes.

Problem-Solving and Initiative

Raise concerns and provide constructive feedback in a positive and solution-oriented manner.

Initiative in contributing ideas and taking ownership of responsibilities to drive continuous improvement processes within the team.

Accounts Functions:

Perform day-to-day accounts receivable and payable functions, ensuring that financial transactions are processed on time and accurately.

Invoice Processing:

Timely and accurate processing of invoices, reimbursements, and other financial transactions.

Month-End Tasks:

Carry out month-end tasks on CMS and Services Australia to ensure all financial information is up to date and correct.

Reconciliation and Analysis:

Reconcile all funding claims and consumer contributions, providing analysis and feedback to management to support decision-making and process improvement.

Financial Reporting:

Prepare monthly reports, providing assistance during audits to ensure financial accuracy and compliance.

Financial Record Review:

Review and verify financial records for accuracy, responding promptly to financial enquiries by gathering, interpreting, and providing relevant data.

What will you bring to the role?

Formal Qualifications: Certificate III or IV in Business Administration, Financial Services, or a related field,

Finance Experience: Minimum 2 years' experience in finance, bookkeeping, or administrative roles with a focus on accounts payable/receivable, invoicing, or reconciliation.

Financial Process Knowledge: Strong understanding of financial processes such as invoicing, reconciliations, and reporting.

Software Proficiency: Proven experience working with financial/accounting software and data entry systems (e.g. TRACCS, Xero, or similar).

Customer Service Experience: Experience working in a customer-facing role, with demonstrated ability to manage sensitive financial information professionally and confidentially.

How to Apply:

Please send your resume and a cover letter detailing your relevant experience. Join us in making a positive impact in our community!

We are committed to building an inclusive and diverse workforce that continues to reflect the community we support. We strongly encourage people from all cultural and linguistically diverse backgrounds to apply, including Aboriginal and Torres Strait Islander people.