Gold Coast Farmers Market Manager

JOB TITLE: Market Manager

LOCATION: Gold Coast

ABOUT US

Goodwill Projects is one of South East Queensland’s largest and most dynamic markets, events and venue management businesses.

We are proud winners of the 2023 Telstra Business Awards – Building Communities and 2024 Australian Small Business Awards, beginning as pioneers of Brisbane farmers markets in 2006. Today we coordinate 12 highly popular markets across South East Queensland. We are about creating vibrant and lively spaces people WANT to be in.

ABOUT THE ROLE

We're currently seeking a genuine leader and all-round team player to be our hands-on organiser at one of the most iconic and busy Sunday markets on the Gold Coast.

Managing a market is like setting up a little shopping centre each week, without a roof and walls. Our market managers can be depended upon to lead all on-site operations, will be confident is building vendor relationships and enjoy creating warm, welcoming and valuable spaces for our customers.

In preparation for market day, administration tasks are undertaken, including stallholder applications and communications, weekly market site preparations, ensuring good management processes and liaising with our Marketing team for social media content and customer inquiries.

Managers enjoy flexibility by working from home throughout the week and will attend weekly meetings (or as required) at our Fortitude Valley office.

Early mornings form a part of the role. The successful candidate will need to be ready to go at 3:00am each Sunday and enjoy long, energetic market days (approx. 10-hour days)

The role will also oversee, coordinate, and deliver our annual special events. These include (2) major events throughout the calendar year.

THE IDEAL CANDIDATE

Reporting directly to the General Manager, you will love early starts, be able to work outdoors, be physically fit, and LOVE interacting with people from all walks of life.

You are a highly organised, confident and an honest people-person with a great deal of common-sense. Able to provide direction to others, with a smile and positive attitude.

You will possess sensational organisational skills, strong attention to detail and be able to solve problems quickly. That’s 98.8% of this role.

You are very proficient with customer service, comfortable coordinating emails and ad-hoc phone calls during the week and arranging stall placements each week.

The role can be physically demanding at times, and you enjoy working in a fast-paced environment where no two days are the same.

And of course, you enjoy an active, vibrant lifestyle which might include attending a few local markets.

SKILLS & EXPERIENCE

Experience:

A minimum of 2 years customer management experience, or working in a retail, event or hospitality environment.

Strong Customer service experience. This role will involve taking calls and assisting our customers with a varied range of questions.

Ability to identify problems and seek fast solutions

Computer literacy is required, including database management.

Experience in leading a team. The role requires your expertise in managing a small market team, as well as coordinating over 100 stallholders.

DETAILS

$80k + Superannuation + KPI (for an equivalent 3 days of work per week)

1 day per week onsite at the market.

Attractive working conditions with administration during the week balanced between office and WFH

TO APPLY

If you are interested in this position, ensure the word “gold fish” is included in your cover letter creatively, along with a CV. Please send to [email protected]

Please call 0418 150 073 for more information.