About the Role

Dynamic Tree Solutions is a premium provider of large-scale arboricultural, land clearing, and vegetation management services. With a fleet of industry-leading machinery and a solid reputation across Queensland and Northern NSW, we deliver complex projects for government, civil, commercial, and private clients.

We’re now seeking a Business & Operations Manager to join our leadership team and take command of day-to-day operations. Reporting directly to the Director, this role requires a high-performing, people-focused problem-solver who can balance strategic planning with hands-on execution — keeping the wheels turning while building the structure to grow further.

Key Responsibilities

Leadership & Business Management

Lead the day-to-day operations of the business — across scheduling, admin, compliance, and finance

Serve as the Director’s right hand, taking initiative to prioritise, delegate, and resolve issues with minimal guidance

Implement and manage internal systems, SOPs, reporting structures, and workflow improvements

Supervise and coach our internal team, on-site crews, and overseas Virtual Assistant

Ensure the business runs with a calm, confident presence – even in high-pressure situations

Operational Coordination

Manage job scheduling across multiple crews, subcontractors, and service locations

Liaise with clients to organise quotes, jobs, changes, and emergency works

Coordinate plant and machinery servicing, maintenance logs, and breakdown responses

Monitor project milestones, job costs, and completion timeframes

Manage ServiceM8 platform and digital job flow, ensuring accuracy and consistency

People & Performance

Build positive relationships with field teams, administration, and management

Conduct staff performance reviews, onboarding, and training documentation

Address performance issues confidently and professionally

Write and manage employment contracts, offers, and HR records

Finance & Reporting

Oversee accounts receivable and payable, banking, payroll, and BAS coordination

Reconcile receipts and invoices using XERO/HubDoc and maintain the Invoice Report

Manage timesheet approvals, wage processing via Xero and ANZ

Assist the Director with cash flow forecasting, budget tracking, and financial planning

Compliance & Quality Assurance

Complete and update SWMS documents, compliance logs, and contractor documents

Ensure company policies, WHS standards, and project documentation are up to date

Assist with tender submissions, documentation uploads, and platform communication (e.g., VendorPanel, QBuild)

Digital Systems & AI Integration

Identify, implement, and manage software and tools to streamline business operations

Use AI (e.g., ChatGPT, Adobe Firefly, Notion, Zapier) to reduce manual work across communication, content, and internal tasks

Develop digital workflows and automation where possible to support business scalability

Client Communication & Brand Presence

Answer phones, manage email accounts, and serve as the primary communication contact

Liaise professionally with high-value clients including councils, civil contractors, and private clients

Oversee social media post scheduling and proofing (content drafted by VA)

Required Skills & Experience

5+ years in operations, business, or general management

Strong knowledge of job scheduling, team coordination, and operational control

High-level organisational skills and a demonstrated ability to build systems from scratch

Professional communication skills – written, verbal, and client-facing

Strong working knowledge of Xero, Google Workspace, job management tools (e.g., ServiceM8), and cloud file systems (e.g., SharePoint)

Understanding of AI and automation tools for productivity

Financial literacy: confident handling budgets, payroll, invoicing, and reporting

HR experience including staff onboarding, compliance, and basic IR understanding

Why Join Us?

Competitive salary + superannuation

Direct influence over company operations and growth

Great team culture and leadership who support initiative and ownership

Large-scale, high-impact projects with respected clients

Office-based, full-time role with long-term growth opportunity

Real autonomy and accountability — you’ll own your role

📩 To apply, submit your resume and a short cover letter via SEEK.
📞 For a confidential chat, contact Kyle directly on 0449 003 606